People Metrics Industry News
PeopleMetrics primary purpose is to enable organizations to systematically take the best actions to secure and engage customers and employees. Since our inception in 2000, PeopleMetrics thought leadership, exceptional client service, and easy-to-use technology has helped hundreds of clients take the right actions to improve engagement and related KPIs. We work with many leading global organizations including AstraZeneca, Christie’s Auction House, Coca-Cola, Genzyme, GSK, HSBC, McDonald’s, and Microsoft (see client list). PeopleMetrics ongoing R&D investment produces the Most Engaged Customers Study, which highlights the companies who do the best job engaging their customers. Our 2009 study ranks over 80 companies and brands based on feedback from 20,000+ customer interactions throughout the United States. For more details on PeopleMetrics 2009 Most Engaged Customers Study or to find out how your organization can be considered in the 2010 rankings, click here.
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Humanizing Business: What Do You Believe?
In our prior post ( Humanizing Business: One Employee, One Customer, One Conversation at a Time ) we touched on the fact that as businesses become operationally efficient they sometimes forget that at their core they are dependent upon humans – humans who...1 week ago
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