The Perfect Customer Experience

http://contextrules.typepad.com/transformer Technorati Authority: 91 How to deliver a perfect customer experience that leads to advocacy, referral and more profitable growth.

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1. Hospitals Get Failing Grade on Patient Satisfaction

   By Dale Wolf, Compass Clinical Consulting There were 37.5 million patient admissions to hospitals in 2008. That's one fact -- there are a lot of data points about hospital patients. The second fact is most of these patients are not at all happy with their...

   3 days ago

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