IT industry watchers have had a lot to say recently about the rise of the Indian rupee against the dollar. Despite the currency shift, leading Indian service providers such as Infosys and Cognizant have sustained strong revenue growth in North America, but in some cases not without seeing some challenges to their profit margins. …
Blogs / Forrester Research
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The steady rise of the rupee
http://forrester.computing.co.uk/2008/05/the-steady-rise.html -
Activist sourcing is the future
http://forrester.computing.co.uk/2008/02/activist-sourci.htmlFor many years, the approach taken to IT supplier management focused on contracting activities within the overall procurement function. But things are changing. A report from Forrester Research shows the rise of a new approach that we call activist sourcing. …
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Outsourcing must not be a battle
http://forrester.computing.co.uk/2007/12/outsourcing-mus.htmlForrester’s research into outsourcing frequently shows buyers berating providers for failing to innovate. Most recently, Forrester’s Enterprise IT Services Survey, from April 2007, threw up new evidence. Of more than 1,000 IT executives we interviewed, 28 per cent said their outsourcing provider was unable to respond rapidly to changing business needs. …
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Trust cannot be outsourced
http://letters.computing.co.uk/2007/11/trust-cannot-be.html) and it is reassuring that the UK has played a significant part in its recent growth. However, this growth does not mean that the industry has it right. There is still much confusion when it comes to outsourcing deals (The three steps to outsourcing, Forrester blog, forrester.computing.co.uk). Many contracts require constant reassessment or are scrapped before they come to fruition, mainly because of a misalignment of objectives at the start, inability to flex with the needs of the client organisation or a failure to manage progress