Genroe Customer Management
This is the Genroe company blog. We write about customer experience management and all of the different processes and techniques that are needed to help you to better understand what your customers want and then deliver profitably.
Recent blog post
Are These the Worst (Real) Customer Survey Questions You’ve Seen?
I’ve seen a lot of customer surveys in my time and this is in the bottom 20%. If it came from a small company that didn’t know any better and didn’t have the ability to get good advice I’d understand. On the contrary this came from a tier one airline. Don...5 days ago
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