Class in Session: ITIL
The Class in Session: ITIL blog was founded by Global Knowledge, a worldwide leader in IT and business skills training. Learn the latest on ITIL and read the musings of Dr. Hank Marquis, our resident ITIL expert.
Recent blog post
A Deeper Look at the Deming Cycle
Most of us know that the Deming Cycle is named for Dr. W. Edwards Deming and that the steps are Plan-Do-Check-Act. The Deming Cycle is a fundamental aspect of ITIL, but there is a deeper meaning to the Deming Cycle that is not often discussed. Though W. E...6 weeks ago
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