Jim Baston's Blog

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Baston’s blog is a regular resource of ideas, tools and strategies to help you transform the service experience you are providing to your customers and reap the resulting rewards – rewards that include higher revenues and profitability and increased customer satisfaction and retention.
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Business Authority: 118
Rank: 4333
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Small Business Authority: 123
Rank: 2086
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Info Tech Authority: 1
Rank: 5690
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Recent blog post

  1. Creating a Proactive Service Culture Throughout Your Service Team

    Creating a Proactive Service® culture throughout your service team is one of the most effective ways that a service company can grow their business and create a distinctive competitive advantage.  By Proactive Service® , we mean a technical service team t...

    4 weeks ago

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