Jim Baston's Blog
Baston’s blog is a regular resource of ideas, tools and strategies to help you transform the service experience you are providing to your customers and reap the resulting rewards – rewards that include higher revenues and profitability and increased customer satisfaction and retention.
Recent blog post
Creating a Proactive Service Culture Throughout Your Service Team
Creating a Proactive Service® culture throughout your service team is one of the most effective ways that a service company can grow their business and create a distinctive competitive advantage. By Proactive Service® , we mean a technical service team t...4 weeks ago
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