Quick But Essential Guide to Management & Leadership
Thoughts and discussion on 21st century management and leadership. Minimal theory, minimal jargon. Just common sense and thought provoking insight.
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The Service Excellence Myth
Is it time to be honest about the balance between service quality and cost of customer service? We are all familiar with the exhortation to achieve service excellence. We know that price is extremely important in determining a first purchase, but that gre...110 weeks ago
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