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  1. Would You Tell Your Customers (and Your Employees) How Bad it is?

    http://www.conversationagent.com/2008/10/would-you-tell-your-customers-and-your-employees-how-bad-it-is.html

    I confess it's been hard to cut through the myriad messages of alarm and preoccupation coming from every which way in the last couple of weeks, and think rationally. As a human who is highly invested in relationships, how all of the recent events are connected has impacted me to varying degrees. …

    52 days ago
  2. Can Public Relations Save the News (New) Media?

    http://www.conversationagent.com/2008/10/can-public-relations-save-new-media.html

    I know, this is quite a concept. Yet, if public relations professionals inside organizations and in a consulting capacity can specialize in some core competencies, everyone wins. Why? Because when a connected company, as Kami Huyse writes, is (1) in the loop - it listens and responds; (2) nimble …

    52 days ago
  3. The Brand is in Your Head

    http://www.conversationagent.com/2008/10/the-brand-is-in-your-head.html

    Truly, it's a matter of perception. All of it. Current economic climate included [clarification: this in no way attempts to simplify, reduce, or minimize where we are. Perhaps I was bullish in my provocative opening?]. Noah Brier has a thought-provoking post about, among other things, the death of reality. …

    55 days ago
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    Conversation Agent

    http://conversationagent.typepad.com/conversation_agent

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