Eric Twark | Management GPS Blog
This blog is a collection of actionable tips for managers, executives, non-profits, and anyone looking to improve the performance of their organization. Updated frequently with advice, reactions to current events, wisdom in every-day situations, and short tidbits, all designed to improve performance.
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Don’t Be a Closet Thought Leader
I had a half-day meeting with a potential client earliest this week. I had the opportunity to put on a small, informal focus group of a few of their customer service representatives. They were very bright and charismatic people who knew their products (fi...36 weeks ago
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