Gregg Fraley, Author of Jack's Notebook

http://www.greggfraley.com/blog Technorati Authority: 401

Recent blog post

1. The easyJet Philosophy “You Screwed Up, You Trusted Us”

   I posted recently on a really spectacularly bad customer service experience I had at the hands of easyJet.  It’s just two posts down if you want some detail, but essentially I paid for priority boarding and didn’t get it.  I complained and asked for a ref...

   14 hours ago

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