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How Social Product Help and Knowledge Base Software Boosts Revenues and Busts Churn for Large SaaS Providers Like Zuora, ExactTarget, SuccessFactors and Intuit.
According to a report from market research firm Gartner , spending on SaaS will reach nearly $15 billion this year and will grow to more than $22 billion in 2015. With SaaS comes a new era in licensing and contracts. Gone are the cushy days of long term ...
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