Curation: The Magic Word for Marketers
I recently attended CES in Las Vegas to do some research for a client. CES was huge and hyperactive and I hated it. My resistance was not due to the size or number or quality of exhibits, but rather the show’s inability to navigate me through any of it.
We live in a consumer-centric world, powered by immediacy and universality of choice (otherwise known as the Internet.) Today, we can shop for anything online, customize the features, and dictate how it’s delivered. Everything from clothing to cars to medicines to media.
And that’s pretty peachy. We all love choice. We all love control. But the surprising truth in many of our brand interactions is that we’re not all very good at it. Especially when the choices are overwhelming.
At CES, I longed for a GUIDE of some sort. I wished there was a handbook that outlined what I wanted to see if, for instance, I only had 2 hours to spend there. Or if I was only interested in “small, cool audio stuff.” Or if I just wanted to knock around and see celebrities. (There were many in attendance. I passed on Snooki and 50 Cent and took a front row seat at Earth, Wind & Fire. Call me old school.)
Such a guide would have still afforded me choice, but those choices would have been curated for me. And curation is the magic word for the new consumer world.
Curation is the antidote for a world of infinite choices. It relates to both content and the methods of its consumption. Those marketers who can provide guides or maps or recommendations for their consumers will have a much more fruitful relationship with them as a result. This is true in both the consumer and business-to-business galaxies. Some examples:
Museums curate exhibits. Of all the Duchamp cubist paintings, a certain museum might choose 30 of them. They would then arrange them in a distinct order, put them on certain walls, make you stand in directed spots to view them. Remember, content and the mode of consumption. The subtext here is “the museum strongly suggests you view Duchamp this way.” It’s a very specific experience. If I want some other experience, I can gladly seek it elsewhere.Continued on the next page