Leadership Strategies: Become a Feedback Junkie - Page 2
Being the leader is, in many respects similar to being a parent. You want to be kind and caring yet, there is a balance point between setting the standards for work performance and making sure the work gets done.
The challenge executives have is creating a work culture that is safe enough for truth to be told in an accountable and clear manner by everyone. The four ground rules for high level feedback include:
- Feedback is a precise art form. It resembles a martial art and takes tremendous discipline; it’s not just a punch here or a jab there. It’s not about defending, explaining or justifying. The question in your mind needs to be “how can this information forward the situation and make a positive difference”.
- Work is not a rehab facility. You can ask for feedback, and of course give it. Yet, once you have heard or told truths you need to back off. Give yourself or others time to digest the information.
- Listen for repetition. If a concern is repeated many times remember, where there is smoke there is fire. Don’t brush this off or put it solely on the other person. When you get feedback more than once, know that many others also think the same thing.
- Stay open to outcome. Ask lots of open ended questions to gain clarity so you can make the appropriate changes. Not sure, get a coach.
The best feedback is from open dialogue and that comes from practice and desire for the truth to be a major part of the company culture.