89% of SMEs Have Mastered Use of Technology

Author: Tim Gibbon
Published: February 13, 2013 at 8:05 am

Small medium enterprises (SMEs) are now proficient in using technology, but are unable to switch off in their personal lives according to research from business insurer Hiscox.

The research was conducted between 28 November and 06 December 2012 and surveyed 1,030 businesses. It revealed that 89 percent of SMEs have mastered the use of technology, but are slaves to smartphones. The research further unveiled that 38 percent of SMEs have difficulty switching off and 37 percent find working off duty hours intrusive upon their personal lives.

The online survey by Opinium reviewed how businesses are using technology and how although they are using it better to manage their businesses; they are not able to control the impact that it has on their personal lives.

"Our research confirms what we already know from working closely with them; SMEs are constantly connected to their workplace, incredibly tech savvy and committed to their business," explains Alan Thomas, small business insurance expert at Hiscox based upon the research findings.

Interestingly, 59 percent of the survey respondents plan to either purchase new equipment or upgrade existing equipment as an investment in technology in the near future (61 percent keep up-to-update with technology). From these technology investors, 35% plan to do so in the next 12 months compared with 25 percent who plan to do so in the next two-three years. 10 percent of SMEs were found to relish new technology and generally upgrade equipment as soon as it becomes available.

"As SMEs seek to keep their business running at all times, the option to clock off at 5pm is fast diminishing and being 'switched on' is becoming a normal way of life. Thanks to the reliance on, and access to technology, SMEs have become masters of technology but slaves to their work, and it's no surprise they are leading a lifestyle where they are 'always on'," added Thomas.

As for switching off, research collated and presented in Hiscox’s SMEs are masters of technology but slaves to smartphones infographic above, shows 38 percent of respondents have difficulty switching off from work and 37 percent find working ‘off duty’ hours intrusive on their personal life. Unsurprisingly, 85 percent admitted to checking their work emails whilst on holiday.

Given that SMEs are closer and influence the day-to-day management of their businesses on a more intimate level, it’s no surprise these factors have such an impact for them.


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Article Author: Tim Gibbon

We share ideas and have views on most topics relating to business marketing technology. Blogging, comms, marketing, media, music, social media & writing is what we do most days in our day jobs at Elemental. We tweet @elementalcomms, @smponline & @timgibbon. …

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