How to Be a Better Restaurant Customer Is an Insider’s Guide to Great Service
Marta Daniels, a veteran of ten years waitressing experience, has written a book that—if taken to heart—will insure better dining experiences, and when the principles are applied to one’s life, a happier life. How to Be a Better Restaurant Customer: Stop Sabotaging Your Own Dining Experiences is currently available for Kindle and will be released in hard copy in December.
Over the course of the years, I’ve heard complaints about what an awful server someone had when they went out for a meal. I am always a bit puzzled by that because I’ve seldom run into anyone “awful” working in a restaurant. Certainly there have been negative experiences (husband Chip and I eat out as frequently as possible), but I can’t remember having a problem with our server. Sure, we had one whose gender remained a mystery, and we’ve had some that were weird or quirky, but our “weird” or “quirky” is another diner’s “wonderful.”
Marta Daniels has cleared up my puzzlement by assuring me that I am a decent customer. Bad customers perceive they have bad servers for two reasons: 1) they are predisposed to think everything is bad, and 2) when they treat others—including restaurant workers—badly, that treatment may be reflected in the behavior of one’s victims.
Everyone’s idea of a great dining out experience is not the same. For some people a crowded Outback on Saturday evening is worth the 45-wait, just for the atmosphere. For others, an early Monday evening dinner out in a quiet neighborhood restaurant is ideal. Knowing your expectations when planning your meal out is one of the first steps to insuring you will have a pleasant dinner (or lunch, breakfast, brunch, supper, etc.).
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