What the Dell?
For some reason, over the years, husband FCE and I have owned more Dell computers than any other brand. When I was single I’d usually get Hewlett-Packard, but FCE seems to put a lot of faith in Dell.
When my writing partner and best buddy’s hard drive crashed, I asked her if she had backed up her work, and she hadn’t. I delivered a short lecture, which turned out to be very similar to the lecture she gave me several weeks ago when my hard drive crashed. Actually, I think it was more like a disgusted sigh than a lecture.
Whoever said “timing is everything” must have had situations like this in mind. When did my hard drive say sayonara? About a week after the warranty ran out. I must believe that if I don’t buy an “off the rack” computer, but have one built to my specifications (including paying an extra $40 for pink), it will last forever. So, of course, no extended warranty.
Those who have gone through it and know the emotional toll of a crashed hard drive can understand my panic. Being an ignoramus, I had original work on the drive that had never been backed up or printed out. I prayed to the PC-fairy that this was all a bad dream, and he just laughed. FCE had a better idea—call tech support. I thought that was a better idea.
FCE ended up calling Dell Technical Support for me, since I am totally useless when it comes to techie stuff, and wouldn’t know what the tech was talking about. Factor in ADD and my mind wandering, and it would be a futile phone call. As it turned out, technical support diagnosed the crash and told us to send in the laptop. It would be two weeks until I’d get it back. Two weeks!Continued on the next page