Doug StephensDateline: Doug Stephens
First Published: Oct 15, 2009 / Last Published: Feb 12, 2010
Doug Stephens is President of Retail Prophet, a Toronto based consultancy and widely regarded as one of North America's leading authorities on trends in retailing - www.retailprophet.com Over the course of his career Doug has worked on projects for many of North America's best known retail and consumer brands including Wal Mart, Home Depot, Hudson’s Bay, Benjamin Moore & Co., Lowe’s, Gracious Home, Disney, and Ferrari.
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Doug Stephens's articles
February 12, 2010
The Customer is Wired... Are You? – Part 2
A list of must-have technologies for progressive retailers.
February 11, 2010
The Customer is Wired... Are You?
Must-have technologies for the progressive retail business.
January 8, 2010
H&M Submits to Twitter Outrage
Retailer gets called to the digital court of public opinion
December 15, 2009
How Consumers Killed Customer Service
Customer service stinks and it's entirely the consumers fault. But that just means there's room for improvement.
December 10, 2009
Luxury Retailers Hit the Panic Button
Could drastic measures kill their brands?
November 28, 2009
Black Friday Success Not Measured by Traffic
The bottom line on Black Friday isn't what you think
November 24, 2009
6 Reasons Why Twitter Makes You a Better Marketer
Twitter is not only good for your marketing, it will also make you a better marketer.
November 20, 2009
American Airlines: Buying the Friendly Skies?
Can airlines take retail to new heights?
November 11, 2009
Is Home Depot Selling The Farm?
One Parking Lot At a Time
November 10, 2009
H1N1 Deepens Retail Woes
But will online retailers pick up the slack?