Harvard Honors Austin Suburb’s Bright Idea for Citizen Engagement - Page 2
Spigit’s software enables management and discovery of ideas from employees, customers and business partners. Among its other customers are Pfizer, AT&T, Southwest Airlines, Allstate and AAA.
Relying on CitizenSpigit, the Manor Labs website uses games and rewards to persuade residents to devise ideas aimed at improving city operations in eight areas: administration, development, information technology, municipal court, police, public works, utility billing and economic development.
When participants submit, rank, comment on or vote on ideas, they’re rewarded with virtual currency called “Innobucks.” That currency can be cashed in at the Manor Labs “store” for prizes such as being mayor for a day or riding along with the police chief.
Since the launch of Manor Labs in October 2009, the city has received more than 80 ideas and incorporated five of them, including posting trash and recycling schedules online and allowing automatic debits for utility bills. Manor Labs’ partner is Stanford University’s Persuasive Technology Lab.
“Innovation is known to be difficult and expensive to obtain within a government setting,” Haisler said, “but CitizenSpigit has allowed us to harness the power of the crowd to drive real results…”
To watch a video about Manor Labs, click here.