Reactions to story from The Operations Research / Management Science Blog - OR / MS History, Education, Research, Applications, News, Books, University Programs, Jobs and More
Online Live Chat: An Opportunity for Queueing Theory
http://ormsblog.com/ online-live-chat-an-opportunity-for-queueing-theory/
I recently bumped into an article titled “Live chat: your new online salesperson” on CNNMoney.com. The article briefly talked about the potential of online instant messaging as a new sales tool for companies. More and more companies, especially those who sell their products online, are adding the live chat feature as a way to provide customer support on their websites. Some websites, such as Dell.com, provide online live chat as an option when a customer who needs help navigates to the “Support” section, while some other websites include chat boxes on their front pages and use live chat as both a customer support and a sales tool.
More rising blog posts
-
Business »
Three Silver Linings -
Lifestyle »
Nintendo points don't transfer between Wii, DSi -
Politics »
Obama Rocks Parisian Runways -
Technology »
'Overplayed' privacy concerns rile Symantec boss -
Entertainment »
West Coast Avengers. Trade Roughage 10/07/08 -
Sports »
San Jose Sharks waive veteran defenseman Kyle McLaren according to TSN
More rising news stories
-
Business »
Neiman Marcus catalog remains extravagant -
Lifestyle »
Internet videos show kids how to get high -
Politics »
Debate Round 2: What to expect -
Technology »
Yum Q3 net rises, sees 2008 profit down -
Entertainment »
Inside Ashlee's 'White-Trash' Birthday Bash -
Sports »
McNabb: 'I'm embarrassed' by how we played
Recent posts from The Operations Research / Management Science Blog - OR / MS History, Education, Research, Applications, News, Books, University Programs, Jobs and More
-
Operations Researchers Use Mathematical Modeling to Forecast Election Outcome
17 days ago -
Research Shows That Most Organizations Are Not Confident with Their Analytics
23 days ago -
The First Issue of the International Journal of Applied Management Science
40 days ago