Reactions to story from Gather No Dust
French Concierge Customer Service
http://gathernodust.blogspot.com/ 2008/ 03/ french-concierge-customer-service.html
In the United States, you only see your landlord once a month, typically with an outstretched hand asking, "Where is my money?" You call the landlord to have something repaired, it takes forever, it doesn't get done correctly, and the landlord gives the appearance that he/she doesn't care.This is the same disconnect many people feel about a library or any organization. The average patron wants to feel engaged about what is going on in their library. They want to feel like they are getting extra attention. It is much like the show Cheers, they want to feel like everybody knows their name.
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