Ticketmaster was first established in 1976 by two college students from Arizona. Little did they know that the company they started would eventually become the main ticket seller for thousands of events of all shapes and sizes throughout the world.
Ticketmaster makes its money by charging fees for the convenience of ordering tickets by phone or online via their website. The fees that go into a Ticketmaster ticket are a general service charge, a building facility charge (which goes directly into the venue's pocketbook), a processing charge (usually done for an entire order, not per ticket), and a shipping/E-Ticket/Will Call charge depending on how the tickets are distributed to the buyer.
While Ticketmaster is the biggest ticket distributor in the world, it does not come without criticism from the ticket buying public. Customers feel that the fees are excessive, and associated companies are also thinking their users are being unfairly priced out of buying tickets. In January 2008, Live Nation, a company owned by Clear Channel who promotes music and associated events throughout the United States, unceremoniously dumped Ticketmaster and their exclusive contract.
by Ray Salloom
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