Posts relating to “"contact center"” (193)

Look up ""contact", "center"" at The Free Dictionary

1. Second Annual FurstPerson Contact Center Recruitment & Compensation …

   
   PR News Wire — Authority 874
   the contact center industry, today announced the results of its second annual Contact Center Recruitment and Compensation […] Survey. Despite the rise in North American unemployment rates, the survey found that approximately 68% of contact center
   1 week ago

2. Major US Bank BB&T Selects NICE SmartCenter to Enhance Customer Service …

   
   PR News Wire — Authority 874
   selected NICE SmartCenter suite to improve customer service provided by its contact center agents.
   1 week ago

3. USAN Gets High Marks for Hosted Contact Center Offering

   
   PR News Wire — Authority 874
   NORCROSS, Ga., Dec. 10 /PRNewswire/ -- USAN Inc. today announced its Hosted Contact Center solution received the […] highest possible overall customer satisfaction rating in the 2009 Hosted Contact Center Infrastructure Report from DMG
   1 week ago

4. NCO Rated in ContactCenterWorld.coms 2009 Top Outsourcer Rankings

   
   PR News Wire — Authority 874
   , is pleased to announce that it has been included in ContactCenterWorld.coms 2009 Top Outsourcer Rankings list, which […] recognizes the worlds best outsourcing service providers and advisors. ContactCenterWorld.com has named NCO as one of the top
   2 weeks ago

5. Contact Center Industry Must Prepare for the Upturn: Says Frost & …

   
   PR News Wire — Authority 874
   MANILA, Philippines, Nov. 25 /PRNewswire/ -- Through the recent economic turmoil, the contact center industry faced […] improve, the contact center industry needs to increase its focus on customer acquisition & delivering exceptional customer
   4 weeks ago

6. FirstCare Health Plans Chooses Interactive Intelligences VoIP Contact …

   
   recursosvoip.com news — Authority 464
   FirstCare Health Plans Chooses Interactive Intelligences VoIP Contact Center … TMCnet According to a press release, the […] company is benefitting from the VoIP contact center solutions intelligent multimedia routing capabilities, as well as its
   6 days ago

7. Mexico to Hosts "1st Global Contact Forum" for Contact Center/BPO …

   
   Free Press Release RSS Feed Breaking News — Authority 175
   the 1st Global Contact Forum for Contact Center, BPO industry professionals.
   20 hours ago

8. Ken-Tech BPO now powered by Drishtis award-winning Ameyo Contact Center …

   
   India Press Release — Authority 579
   Drishti-Soft Solutions is technology partner to Ken-Tech BPO Services, Kenya. The multi-award winning communication suite - Ameyo wins appreciation from Ken-Tech.
   2 weeks ago

9. Five Contact Center Technologies CIOs Should Mandate

   
   CIO - Blogs and Discussion - — Authority 145
   Customers want to decide what information they want, and they want to have multiple ways of getting it. read more
   5 hours ago

10. Contact Center, Customer-Centered

    
    OfficialWire - RSS Feed — Authority 169
    The needs of people change periodically.Same goes with the customers, they want other options aside from speaking with customer service reps. Now their options evolved to IM, text and email
    4 days ago