ACD

Welcome to the 'ACD' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'ACD'.

Latest blogosphere posts tagged “ACD”

• Staffing report ??

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 153
  Symposium 5.0 opt 81c 3.0 Ive run an Application Performance report for the past 30 days, i have the feilds and notice some large differences in abandoned rate and svc level % on certain days.. Is there a report i can run on staffing for those days to see how many different agents logged in that day and their ...
  4 hours ago

• Terminated and Abandon Definitions

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 153
  Hopefully a simple question. I just ran a report on our helpdesk line for the 1st time ever. Heres the results for the last 9 months. Number of calls received: 7,759 Number of calls answered: 4,242 (54.77%) Number of calls terminated: 2,912 (37.53%) Number of calls Abandon: 603 (7.70%) What would be the ...
  1 week ago

• Unified Contact Center Express 7 Scripting

  
  CCIE Quest — Authority: 109
  I have been doing some extensive UCCX scripting quite recently. One of the best ways to approach UCCX scripting is to explore Script Repository in your UCCX Server with some ACD(Automatic Call Distribution ) and AA(Auto Attendant) sample scripts.However, this might be very basic for most users out there. If you want ...
  2 weeks ago

• Stay Ahead of The Ensuing Telecom Transformation

  
  Communications and Technology Blog - Tehrani.com — Authority: 471
  We are in the midst of a violent transformation of our communications networks which involves an immense amount of control being wrestled away from carriers and given to developers and end-users. Visit the iTunes App store or check out what is happening with free turn-by-turn GPS on an Android 2.0 device to get an ...
  3 weeks ago

• Event Handler from IVR to RAN

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 153
  Hi all, we have customer that has CC6 installed with CS1K rls 5.0 and Call Pilot Rls 5.0, all incomming calls to Contact Center have treatment from Call Pilot GIVE IVR, all work good, now the customer want that script can be changed dynamically from GIVE IVR to GIVE RAN when CC server detect loss connection of Call ...
  4 weeks ago

• Call Offered dont equal calls Abandoned + Calls Answered

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 153
  Hi all When we run the hestorical reports on the CC6 installed with CS1K rls 5.0, such as Application by Skillset we have the number of call offered dont equal the number of call answered and call abandoned. for example: call oferred = 12 422 and Call Answered = 913, Call Abandoned = 10 229 for the same skillset. ...
  4 weeks ago

• LASIK. Effect of age. Rotating Scheimpflug camera. Older patients. Younger patients. “.. indicating that age influences changes in ACD and ACV after LASIK.”

  
  LASIK Eye Surgery — Authority: 130
  “To evaluate the effect of age on anterior chamber depth (ACD) and anterior chamber volume (ACV) after laser in situ keratomileusis (LASIK) for myopia.” 1 Researchers from Keio University School of Medicine in Tokyo, Japan; and a private clinic in Tokyo, Japan; have presented an article titled: “Effect of ...
  5 weeks ago

• How to Burn a CD

  
  Winamp Blog — Authority: 107
  Filed under: Tutorials Winamp Blog : Burning a CD from your Winamp media library is easy... and fun! Just follow these easy steps, and before you know it, youll be burning CDs in no time!First, thing youll need to do is Download Winamp. Once youve installed and launched the Winamp ... Read more
  5 weeks ago

• Activity Codes - outbound calls

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 153
  Can activity codes be used for outbound DN calls. I have it setup for the inbound call center and everything works great. Now they want to be able to use it outbound calls from the agents DN key. How do I go about setting it up? Thanks Tony
  5 weeks ago

• Podcast: Don Giovanni … for string quartet

  
  Naxos Blog — Authority: 119
  Since the first performance of Mozart’s opera Don Giovanni, there has been a steady stream of arrangements of the piece. By the end of the 19th century, there were already more than 600 published arrangements. Some were note very good, but others, such as the music featured in this podcast, were excellent. ...
  5 weeks ago

• SECC phone set display

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 153
  I am setting up a new call queuing system using Symposium Express 4.2, and Im having an issue. The application is fronted by CallPilot 4. At the greeting, press option 1 to be transferred to the SECC-acquired CDN. There are 2 skillsets, SS1 and SS2. SS1 has an agent with priority 1, and an agent with priority 2. SS2 ...
  6 weeks ago

• As you put another Roger Dean poster on the wall

  
  The Half Man Half Biscuit Lyrics Project — Authority: 99
  Despite the legendary curse of HMHB, the one song which mentions “all those people who you romantically like to still believe are alive, are dead” didn’t have any of the four namechecked in it let the side down until almost twenty years after it was written. Oh the irony. And even now, over 22 years since the ...
  6 weeks ago

• Gathering Physicochemical Data Onto ChemSpider

  
  ChemSpider Blog — Authority: 107
  I’ve been in discussions with JC Bradley and Andy Lang about the Open Notebook Science Solubility Data project . Specifically we’ve been comparing  logP predictions from the CDK versus those listed on ChemSpider. We actually have six values of logP listed for some records. For example, for toluene we have 4 ...
  6 weeks ago

• OUT OF SERVICE vs NOT OUT OF SERVICE

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 153
  Still learning Symposium Script language and have an issue with how a caller queues. When the instruction is: IF (CLID = east_area_code) THEN IF NOT OUT OF SERVICE sk_east THEN QUEUE TO SKILLSET sk_east WAIT 5 ELSE IF NOT OUT OF SERVICE sk_cent, sk_west THEN QUEUE TO SKILLSET sk_cent, sk_west WAIT 4 ...
  6 weeks ago

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