Barry Moltz

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Latest blogosphere posts tagged “Barry Moltz”

  • Weekly Biz Buzz #10 Improve Your Newsletter, Pre-Outsourcing Questions, Customer Service Trends for 2010


    Wayne Liew Dot ComAuthority Authority: 411
    Finals just ended and I’m sure each and every one of you is working super hard before calling it a year. Good for you if you are going all out to boost sales during this holiday season. Kudos! In this week’s Weekly Biz Buzz, there are 4 articles that you must read. Not only that they will improve your business ...
    4 days ago
  • Go BEYOND Customer Service for 2010


    Insight Advertising, Marketing & CommunicationsAuthority Authority: 123
    On our daily radio show, Insight on Business , weve talked and talked about customer service and why business, most business, simply cant get it right. And why, for the love of everything holy we stand for it. Today I was blessed to read " The 10 Customer Service Trends for 2010 " by Barry Moltz .  ...
    6 days ago
  • Sharpening the Saw for 2010


    The Entrepreneurial MindAuthority Authority: 506
    There are two resources that I would like to recommend that provide some insight on how to prepare for what looks like another difficult year in 2010.  One has an unconventional title and the other is unconventional in almost every way you can think of, but both offer important ways to help entrepreneurs sharpen ...
    1 week ago
  • The 20 Myths of Customer Service


    AmazingServiceGuy.comAuthority Authority: 131
    By Barry Moltz Guest Author What is the big deal around customer service? It’s easy right? There are 4 steps: 1. Be personable and gracious toward all customers 2. Treat every person with dignity and respect. 3. Listen to the customers’ needs and point of view. 4. Provide customers with everything they expect ...
    2 weeks ago
  • The 20 Myths of Customer Service


    AmazingServiceGuy.comAuthority Authority: 131
    By Barry Moltz Guest Author What is the big deal around customer service? It’s easy right? There are 4 steps: 1. Be personable and gracious toward all customers 2. Treat every person with dignity and respect. 3. Listen to the customers’ needs and point of view. 4. Provide customers with everything they expect ...
    2 weeks ago
  • Busting 20 Customer Service Myths: Review of BAM


    Small Business TrendsAuthority Authority: 584
    “ BAM: Delivering Customer Service in a Self-Service World ” is the new book by Barry Moltz and Mary Jane Grinstead. “BAM” stands for “bust a myth.”  The book debunks 20 myths about customer service: BAM! debunks the twenty common myths of of customer service — from “The customer is always ...
    3 weeks ago

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