Contact Center

Welcome to the 'Contact Center' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'Contact Center'.

Latest blogosphere posts tagged “Contact Center”

• 2012: The End of the World Myth

  
  Home & living - home-living.marc8.com — Authority: 149
  Recent emails, calls and web chats coming into the National Contact Center (NCC) have me thinking about the R.E.M. read more
  1 week ago

• Make Customers Smile? Give Them Low Priced Half-Decent Products

  
  The Readerboard — Authority: 112
  Image via Wikipedia A Nov.11 Los Angeles Times column by David Lazarus makes more kicks at the commonly stated (if not truly believed, and for good reason) assumption of organizations, their contact centers, and their suppliers that customers really give a rats hindquarters about customer service especially in ...
  2 weeks ago

• Event Handler from IVR to RAN

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 154
  Hi all, we have customer that has CC6 installed with CS1K rls 5.0 and Call Pilot Rls 5.0, all incomming calls to Contact Center have treatment from Call Pilot GIVE IVR, all work good, now the customer want that script can be changed dynamically from GIVE IVR to GIVE RAN when CC server detect loss connection of Call ...
  2 weeks ago

• NOW HIRING: CALL CENTER AGENTS

  
  Philippine Call Center Jobs — Authority: 151
  CALL CENTER AGENTS (TSRs & CSRs). NOVEMBER HIRING!! W/ OR W/O CALL CENTER EXPERIENCE (Taguig, Makati, Ortigas and Alabang) REQUIREMENTS: * Candidate must possess at least a Vocational Diploma, Bachelor’s/College Degree or at least completed 2nd year College in any field. * Fresh graduates/Entry level ...
  2 weeks ago

• Call Offered dont equal calls Abandoned + Calls Answered

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 154
  Hi all When we run the hestorical reports on the CC6 installed with CS1K rls 5.0, such as Application by Skillset we have the number of call offered dont equal the number of call answered and call abandoned. for example: call oferred = 12 422 and Call Answered = 913, Call Abandoned = 10 229 for the same skillset. ...
  2 weeks ago

• Call Center Jobs : CONCENTRIX

  
  Philippine Call Center Jobs — Authority: 151
  Cisco Unified Contact Center Enterprise Analyst (Eastwood City) (National Capital Reg – Eastwood City, Libis, Quezon CIty) Responsibilities: Maintaining efficient and trouble free operations of the WAN/LAN and maintaining up-to-date documentation of Network design, operation and procedure manuals. ...
  2 weeks ago

• Automation Dooming Indian Outsourced Contact Center Jobs?

  
  The Readerboard — Authority: 112
  About a dozen years ago I heard a comment ascribed to a longtime CEO of a leading global teleservices firm who reputedly said: "I dont care where in the world you go, self-service will always be cheaper." Well thanks to technologies such as electronic order entry, improved IVR , speech recognition but more ...
  2 weeks ago

• Technical Specialists for Software (Jobs Opening Mandaluyong)

  
  Information Technology Jobs — Authority: 151
  [Join the worlds largest technology company - IBM!] (National Capital Reg) Responsibilities * Responsible for providing excellent technical support service by phone for IBM’s global clients. Requirements * Excellent English communication skills * Strong customer service and problem solving skills * ...
  3 weeks ago

• Alcatel Lucent Transformation Underway to Support “Hybrid Clouds”

  
  Opus Research — Authority: 422
  Market realities and technological changes have spawned dramatic changes in Alcatel-Lucent and its Genesys subsidiary. Genesys has long been offering leading-edge software that supports customer interactions that transcend the lines of demarcation between contact center resources, enterprise infrastructure and the ...
  3 weeks ago

• IBM – Contact Center and CRM Solutions Unit – Call Center Jobs

  
  Philippine Call Center Jobs — Authority: 151
  Banking and Finance Specialists [Be Part of a Stable Company!] (National Capital Reg) Responsibilities * Responsible for providing excellent customer service by phone for one of the world’s leading consumer banks. Requirements * Excellent English communication skills * Proficient in the use of computers and ...
  3 weeks ago

• IBM – Contact Center and CRM Solutions Unit : Call Center Jobs Mandaluyong City

  
  Philippine Call Center Jobs — Authority: 151
  Banking and Finance Specialists [Be Part of a Stable Company!] (National Capital Reg) Responsibilities * Responsible for providing excellent customer service by phone for one of the world’s leading consumer banks. Requirements * Excellent English communication skills * Proficient in the use of computers and ...
  3 weeks ago

• The Tipping Point and your Contact Center

  
  The SiliconANGLE — Authority: 146
  Back in the year 2000, Malcolm Gladwell published his landmark book called The Tipping Point . And little did he know nine years later he would have set the stage for how many Contact Centers handle Social Media? Let me explain … Many of the most socially advanced contact centers today are using tools to listen ...
  3 weeks ago

• CALL CENTER JOBS PHILIPPINES : ITECH Solutions, Inc.

  
  Philippine Call Center Jobs — Authority: 151
  Contact Center Agent for Local Telco and Airline Account (Pasay, Manila, QC or Bulacan) RESPONSIBILITIES: * Shall attend to inquiries of customers regarding products and services * Shall handle customer concerns and complaints within the standard service quality set by the company REQUIREMENTS: * Candidate ...
  3 weeks ago

• Jobs Opening In IBM - Contact Center and CRM Solutions Unit (Technical Specialists)

  
  Information Technology Jobs — Authority: 151
  Technical Specialists for Software [Join the worlds largest technology company - IBM!] (National Capital Reg) Responsibilities * Responsible for providing excellent technical support service by phone for IBM’s global clients. Requirements * Excellent English communication skills * Strong customer service ...
  3 weeks ago

• Activity Codes - outbound calls

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 154
  Can activity codes be used for outbound DN calls. I have it setup for the inbound call center and everything works great. Now they want to be able to use it outbound calls from the agents DN key. How do I go about setting it up? Thanks Tony
  3 weeks ago

• Avaya to Deliver “Recombinant Telephony Terminal”

  
  Opus Research — Authority: 422
  At least, that’s what I would call it. In this article from Network World, Tim Greene calls it a “chameleon-like appliance” as he previews a keynote address that Alan Baratz, Avaya’s senior vice president and president for Global Communication Solutions, will deliver in a couple of days. According to ...
  3 weeks ago

• Do We Need Contact Centers?

  
  The Readerboard — Authority: 112
  Are contact center agents, which are still known as operators in the answering service world going the way of elevator operators? For every contact center opening and expansion heralded there have been the understandably less trumpeted closures and cutbacks thanks to automation. The automated trend is logical and ...
  4 weeks ago

• Work at Home Contact Center Representative for EmailYourList.com

  
  Work at Home Mom Revolution — Authority: 425
  This job appears to be for someone in the Atlanta Metro area.  Emailyourlist.com ®, a leading email marketing service for small businesses, associations, and nonprofits, is seeking outbound contact center representatives.  As an outbound contact center rep, your job will be to (from the ad): • Proactively cold ...
  4 weeks ago

• SECC phone set display

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 154
  I am setting up a new call queuing system using Symposium Express 4.2, and Im having an issue. The application is fronted by CallPilot 4. At the greeting, press option 1 to be transferred to the SECC-acquired CDN. There are 2 skillsets, SS1 and SS2. SS1 has an agent with priority 1, and an agent with priority 2. SS2 ...
  4 weeks ago

• Convergys Adding 200 Jobs in Kentucky

  
  EmploymentSpectator — Authority: 135
  Convergys , a human resources and customer management outsourcing company based in Cincinnati, is filling 200 new positions at its contact center in Kentucky.  The company says these positions have arisen primarily due to one new customer.  Some of the positions are part time or seasonal with the remainder to be ...
  4 weeks ago

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