Contact Centers

Welcome to the 'Contact Centers' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'Contact Centers'.

Latest blogosphere posts tagged “Contact Centers”

• Make Customers Smile? Give Them Low Priced Half-Decent Products

  
  The Readerboard — Authority: 411
  Image via Wikipedia A Nov.11 Los Angeles Times column by David Lazarus makes more kicks at the commonly stated (if not truly believed, and for good reason) assumption of organizations, their contact centers, and their suppliers that customers really give a rats hindquarters about customer service especially in ...
  2 days ago

• Automation Dooming Indian Outsourced Contact Center Jobs?

  
  The Readerboard — Authority: 411
  About a dozen years ago I heard a comment ascribed to a longtime CEO of a leading global teleservices firm who reputedly said: "I dont care where in the world you go, self-service will always be cheaper." Well thanks to technologies such as electronic order entry, improved IVR , speech recognition but more ...
  6 days ago

• Why Treat Contact Center (and Other Service) Employees Well In Tough Times

  
  The Readerboard — Authority: 411
  Ask anyone who works in the service sector: contact centers , hospitality, retail, and transportation especially, the one thing besides lousy supervisors and managers that drives them up the wall and that is wild scheduling--days, times, even locations worked changed on a moments notice--resulting in fewer hours and ...
  1 week ago

• The Tipping Point and Your Contact Center

  
  Blog - Avaya Insights — Authority: 121
  Back in the year 2000, Malcolm Gladwell published his landmark book called The Tipping Point. And little did he know 9 years later he would have set the stage for how many Contact Centers handle Social Media? Let me explain … Many of the most Socially advanced Contact Centers today are using tools to listen in on ...
  1 week ago

• Do We Need Contact Centers?

  
  The Readerboard — Authority: 411
  Are contact center agents, which are still known as operators in the answering service world going the way of elevator operators? For every contact center opening and expansion heralded there have been the understandably less trumpeted closures and cutbacks thanks to automation. The automated trend is logical and ...
  2 weeks ago

• The Environment, Climate Change, and Contact Centers

  
  The Readerboard — Authority: 411
  How do environment and climate change issues impact business functions like contact centers? Easily and painfully. For if harmful substances are pumped and dumped into the environment: air, on the ground, and in the water your health and finances, that of your family, your employees and their families, and your ...
  3 weeks ago

• The Environment, Climate Change, and Contact Centers

  
  The Readerboard — Authority: 411
  How do environment and climate change issues impact business functions like contact centers? Easily and painfully. For if harmful substances are pumped and dumped into the environment: air, on the ground, and in the water your health and finances, that of your family, your employees and their families, and your ...
  3 weeks ago

• SIP carry-on: announcing on-time arrival of CTI data

  
  Blog - Avaya Insights — Authority: 121
  Imagine checking in at an airline counter and the agent tells you that you’re prohibited from taking your bags, your wallet or any form of identification with you on the flight. All of those items must be checked at the counter and they will fly separately. Your puzzled look prompts the agent to reassure you: ...
  3 weeks ago

• Cowardly Callers in U.S., Canada?

  
  The Readerboard — Authority: 411
  I came across this excellent, insightful study of what I term cowardly callers conducted by solutions firm Corizon and YouGov of abusive U.K. callers--the press release says " Contact Centre Rage: Corizon Survey Finds Scots, Men and the under-30s to Be the Worst Offenders" and it got me to thinking: has there been ...
  3 weeks ago

• Going Green Advice From DMG Consulting

  
  Green Blog — Authority: 420
  Donna Fluss, president, DMG Consulting is one of the most common-sense, practical, and passionate contact center experts that Ive met and have interacted with in my 14 years covering and working in this space. In that same vein she has come out in her latest newsletter with this advice on going green for contact ...
  8 weeks ago

Comments about Contact Centers