Customer Satisfaction

Welcome to the 'Customer Satisfaction' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'Customer Satisfaction'.

Latest blogosphere posts tagged “Customer Satisfaction”

• Crowd management is not the fundamental problem.

  
  The Writing On The Wal — Authority: 134
  I’ve been looking at the Black Friday story Jeff linked to a while back. The line that strikes me as interesting is this: Instead lining up outside Walmart, customers can gather in different areas of the store, waiting for the deals to begin, Tovar said. [emphasis added] Gather? Will they be gathering in ...
  2 days ago

• Please Give Us a ‘Highly Satisfied’ Rating!?!

  
  Customer Experience Optimization — Authority: 99
  Why do sales and service representatives feel compelled to tell customers how to answer a survey? Does the company want to know what the customers really think, or is the company trying to build positive publicity by claiming superior ratings? The answer to the second question exposes the company’s culture and ...
  2 days ago

• Charter Now Published

  
  HMRC Is Shite — Authority: 123
  HMRCs long awaited charter has been published . I see that HMRC still tries to spin avoidance as being something less than legal: " We will:...distinguish between legitimately trying to pay the lowest amount and bending the rules through tax avoidance .." Tax does have to be taxing. Professional Cover Against ...
  3 days ago

• Web Analytics 2.0 Book: In Stores Now!!

  
  Occam's Razor by Avinash Kaushik — Authority: 531
  I am absolutely thrilled that my book Web Analytics 2.0 has been released and is in retail stores now, online and offline! Hurray!! Even with a broken right hand I can’t help but write this post! The waterfall of positive feeling stems from the fact that this book was very hard to write. I only had one job, at ...
  3 days ago

• Some people also believe in the tooth fairy.

  
  The Writing On The Wal — Authority: 134
  Wallet Pop demonstrates that some people believe anything: Survey respondents believe that Walmart offers a perceived savings of 8 to 10%, and for them to return to their old shopping destinations, those retailers would have to slash perceived prices by 6 to 7%. I wonder if these are the same people who think ...
  3 days ago

• The easy path to brand destruction

  
  Value Acceleration — Authority: 118
  A great brand is a terrible thing to waste … or destroy. It can take decades to build a brand and months to kill it. The Holiday Inn was once a great brand. It was ruined because it became inconsistent. You had no idea what kind of hotel you might end up in when you selected a Holiday Inn. McDonald’s went through ...
  4 days ago

• What if there were no PMs?

  
  PMThink! Project Management Thought Leadership — Authority: 118
  Jerry, you posted some great questions on 20 October! They really did get me thinking.Here are my thoughts regarding #1 -What if there were no project managers, and instead teams had to figure out how to achieve the objectives and please the customer? What impact would that have on accountability?Unfortunately some ...
  4 days ago

• Reasons to be cheerful

  
  The Great E-mancipator — Authority: 116
  The latest Computer Weekly (10 November 2009) pointed me to a review of a presentation at the G2010 conference . Not having an enormous budget and being situated in rural North Yorkshire, I’m loath to spend my limited time and equally limited budget on lengthy rail journeys to conferences “down south” ...
  4 days ago

• JD Power releases UK electricity and gas consumer report

  
  Electric.co.uk News — Authority: 437
  With electricity and gas rates soaring in the UK, proactive communication of utility suppliers to customers regarding price changes is vital to the overall customer satisfaction, according to the 2009 UK Electricity and Gas Supplier Customer Satisfaction Study released by the JD Power and Associates. The study ...
  5 days ago

• Juicy Couture Necklace

  
  Ravi's Gadgets — Authority: 121
  A Juicy Couture Necklace is very charming and has the ability to attract even the most reserved shoppers. A necklace has always been considered a girl’s best friend and if we were to apply this statement to the elegant range of Juicy Couture Necklaces, we would understand why we say so.What makes a necklace from ...
  5 days ago

• Aldi and IGA maintain places at top of satisfaction rankings

  
  Australian Food News — Authority: 513
  Aldi has again received the highest customer satisfaction score out of the major Australian supermarkets, edging further in front of Australia’s two largest chains.The latest Roy Morgan Supermarket Satisfaction Report showed Aldi and IGA leading the way, with both keeping the same score as last month. The two ...
  5 days ago

• When you let folks down, spit out the words: "I’m sorry"

  
  The Homa Files — Authority: 138
  Ken’s Take : Here are two very different stories re: how companies respond when they let customers down.. AT&T tries to slick over the problem.  Cox Cable steps up, takes responsibility, and offer a couple of freebies to ease the pain. * * * * * AT&T   “AT&T customers have been complaining ...
  6 days ago

• Sprint to reduce labor cost by at least $350 million – massive layoff expected

  
  Desinformado.com — Authority: 437
  Sprint today announced that the company will take actions in the fourth quarter of 2009 to reduce internal and external labor costs by at least $350 million on an annualized basis. The actions include the elimination of 2,000 to 2,500 positions within the company. The impact on geographic locations will vary, and many ...
  6 days ago

• One-year housing loan moratorium from GSIS

  
  PinoyBusiness.ORG - Home — Authority: 135
  As its assistance to it members who were affected by typhoons Ondoy and Pepeng, the Government Service Insurance System (GSIS) has started the implement of its one-year moratorium program for members. The state-owned pension fund for government employees said the moratorium particularly applies to members’ Housing ...
  1 week ago

• Measuring Customer Experience to Improve Customer Satisfaction Webinar

  
  Free Webinar News — Authority: 140
  Fredrik Abildtrup is having a webinar on ‘Measuring the Customer Experience Live to Improve Customer Satisfaction’. According to Fredrik, this webinar will teach how measuring customer satisfaction live can help in improving customer experience, increase loyalty and improve customer loyalty. As per Fredrik, the ...
  1 week ago

• New tower to provide more patient-friendly facilities

  
  PinoyBusiness.ORG - Home — Authority: 135
  A new hospital tower which boast of a more efficient, patient-friendly design and ambiance that would address the needs of its growing clientele for more services and better facilities, is set to begin construction soon by the Asian Hospital and Medical Center. Located in the Filinvest Corporate City, the hospital ...
  1 week ago

• Citizen Issues

  
  The Great E-mancipator — Authority: 116
  Having twelve suppliers on Company table V7 , dated 25 October 2009, I thought I was just about covered. The list provides a list of applications and their suppliers who provide solutions to measuring citizen satisfaction or even the UK government National Indicator 14 on ‘avoidable contact’. I have now, by ...
  1 week ago

• Striking Philly Transit Workers Demand More Viagra

  
  As You Like It — Authority: 111
  In what is described as "a bone of contention", the Philadelphia Daily News reports that striking subway union members are demanding that their monthly allotment of 10 erectile dysfunction pills be increased. Youve got to hand it to the Transport Workers Union Local 234--while millions of unemployed Americans cant ...
  1 week ago

• It’s good to be a monopolist.

  
  The Writing On The Wal — Authority: 134
  From the Walton (I’m guessing Florida) Tribune : Here in Monroe, where buying anything to feed pop culture addictions is difficult, both of the book stores dotting downtown closed. Broad Street Books supplied me with more than a few used books at cheap prices, while the Man in the Moon Bookstore was an ...
  1 week ago

• Megalink offers mobile phone transactions in its network

  
  PinoyBusiness.ORG - Home — Authority: 135
  Megalink, one the country’s biggest network of automated teller machine (ATM) has added a new service to mobile phone users which enables cell phone subscribers to pay their bills or load up their phones with load credits through the network. Megalink has already arranged an agreement with the two largest mobile ...
  1 week ago

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