Customer engagement

Welcome to the 'Customer engagement' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'Customer engagement'.

Latest blogosphere posts tagged “Customer engagement”

• Better customer service means staying in the game

  
  AmazingServiceGuy.com — Authority: 131
  Here is your Daily Dose of Amazing Service: Stay in the game And here are some additional thoughts on this topic… Too often when a company (or person) fails at customer service, they run from the failure. They never return to the “ scene of the crime” . I understand why. Most of us would rather move on to ...
  16 hours ago

• Toward a Definition of Engagement

  
  The Measurement Standard: Blog Edition — Authority: 122
  Who is a lurker, who is engaged, and who is addicted? by Katie Delahaye Paine Note: Those of you interested in engagement will find four articles on the topic in this issue of The Measurement Standard : Toward a Definition of Engagement Extreme Engagement, or, Why we named our ...
  2 days ago

• How to Sort Out the Lurkers?

  
  The Measurement Standard: Blog Edition — Authority: 122
  Social Media Engagement Any engagement scale will have to deal with a vast predominance of people who are not very engaged at all. by William T. Paarlberg , Editor, The Measurement Standard Note: Those of you interested in engagement will find four articles on the topic in ...
  4 days ago

• Notes from the Influence Scorecard Summit

  
  The Measurement Standard: Blog Edition — Authority: 122
  Social Media Measurement Mapping the future of social media measurement. by Katie Delahaye Paine The Influence Scorecard Summit was billed as a meeting about the Influence Scorecard, a concept pulled together by Philip Sheldrake , author of The Social Web Analytics eBook ...
  4 days ago

• Don’t abuse your captive audience

  
  AmazingServiceGuy.com — Authority: 131
  Here is your Daily Dose of Amazing Service: Don’t abuse your captive audience And here are some additional thoughts on this topic… Most movie theatres have a few “commercials” before the actual show. You see some previews and a few pitches for popcorn and soft drinks. Theatres know they have a captive ...
  6 days ago

• Dominos is one company that learned its lesson

  
  Crisisblogger — Authority: 417
  Dominos Pizza is one company that has appeared in the presentations of many of us so-called experts in social media and crisis communication. But in a bad way . It was one of the most vivid examples of how companies can be caught flat-footed in a major reputation crisis that is driven primarily by social media. In ...
  6 days ago

• A Little Something For The Holidays From Seth Godin

  
  SPURspectives — Authority: 111
  It must be Christmas time. Here’s a gift from Seth Godin: His new e-book, “ What Matters Now ,” is a wonderful grouping of short articles by a bunch of big thinkers. It is just what you need to get your mind working. If you are planning for next year, or nervous about the plans you already made, you need to ...
  6 days ago

• The sad story of the Borders “corporate blog”

  
  Connect - Digital Marketing Expertise from iCrossing — Authority: 421
  At iCrossing we often talk to our clients (and prospective clients) about the possible benefits of getting their staff blogging and engaging with customers via a “corporate blog”. Of course, it’s not the right move for every organisation - but for those with an open culture with a high level of trust in their ...
  6 days ago

• Toyota’s Strategic Challenge

  
  Baldrige.com — Authority: 119
  The automotive industry is a great example of what happens when a few competitors gain a strategic advantage by setting a high standard in a critical area. Toyota and Honda have been the quality leaders for more than two decades, attracting car buyers who had been Ford, General Motors, and Chrysler customers but who ...
  6 days ago

• Customer feedback can improve products and services

  
  AmazingServiceGuy.com — Authority: 131
  Here is your Daily Dose of Amazing Service: Customer feedback can improve products and services And here are some additional thoughts on this topic… Not long ago I was reviewing the website of a software developer. His product is used on thousands of websites (including AmazingServiceGuy.com ) and is ...
  1 week ago

• What if these parents didn’t have to protest?

  
  AmazingServiceGuy.com — Authority: 131
  by Kevin Stirtz An elementary school teacher gets removed from her classroom and placed on administrative leave. When parents find out why they are outraged. They respect this teacher. They know she does good work with their kids. They want her in the classroom, not sitting at home wondering if she’ll ever teach at ...
  1 week ago

• Brand Conflicts — A Lesson In Physics

  
  SPURspectives — Authority: 111
  I love brand strategy. There’s nothing that I find more fulfilling than the process of developing positive perceptions. It’s fun to be called in to wade through the morass of product and service attributes, history, competition, and market conditions to try to figure out how to generate positive change. The ...
  1 week ago

• Interactive Mediums Builds First iPhone App Focused on the Open House Real Estate Shopper for HomeFinder.com (redOrbit)

  
  The Gadget News — Authority: 164
  CHICAGO, Dec. 15 /PRNewswire/ — Interactive Mediums, a leading provider of next generation customer engagement solutions designed to facilitate high value interactions with the on-the-go consumer, today announced the completion of an iPhone application for HomeFinder.com. Here is the original post: Interactive ...
  1 week ago

• 3 Customer Satisfaction models

  
  DaveCrainOnline.com — Authority: 99
  I’m always amazed by the number of companies that don’t do customer satisfaction surveys.  And yes, I consider independent consultants “companies”.  There is only upside to satisfaction surveys and very little downside, in my opinion.  Among a myriad of benefits, post-project customer satisfaction surveys: ...
  1 week ago

• Customer retention tip: Be easy to talk to

  
  AmazingServiceGuy.com — Authority: 131
  by Kevin Stirtz Here is your Daily Dose of Amazing Service: Be easy to talk to And here are some additional thoughts on this topic… As a customer it’s frustrating enough when we get bad service. Too often we get less than we expect or want. So when we have a customer experience that thrills us, we usually ...
  1 week ago

• Customer retention tip: Be easy to talk to

  
  AmazingServiceGuy.com — Authority: 131
  by Kevin Stirtz Here is your Daily Dose of Amazing Service: Be easy to talk to And here are some additional thoughts on this topic… As a customer it’s frustrating enough when we get bad service. Too often we get less than we expect or want. So when we have a customer experience that thrills us, we usually ...
  1 week ago

• Designing Customer Experiences

  
  Mumblr — Authority: 109
  These days I have been working with a client to help design their executive education center for their leadership cadre. They want to provide trainees a world-class learning experience, not only in terms of quality of education, but also hospitality. They don’t even call them “trainees”, but call them ...
  1 week ago

• I Am The “Social Media Guru”. Read on…

  
  Interactive Marketing Blog — Authority: 106
  I know you’re thinking either of these two – jeez, yet another social media guru (they are ones who just read the title and not the rest) and others thinking, lets see what’s this wanabe guru is upto and bash him up. Don’t worry – you didn’t miss much. At the end of the story, you’re always welcome to ...
  1 week ago

• Word Of Mouth Marketing Association Awards Clickable For Innovative Community Engagement

  
  Ad Operations Online — Authority: 485
  Clickable Also Wins Separate Award For Community Innovation From The Society For New Communications ResearchNEW YORK – Clickable, the platform that makes online advertising Simple, Instant and Profitable™, announced that the Word Of Mouth Marketing Association (WOMMA) awarded it the prestigious Gold WOMMY Award ...
  2 weeks ago

• Positive Psychology – The Science of Optimal Human Functioning with Dr. John Schinnerer - One hour teleclass 12/8/09

  
  Shrunken Mind w/Dr. John Schinnerer - Using Positive Psychology to Master Life — Authority: 103
  John Schinnerer, Ph.D.Partial script for 1-hour teleclass on 12/8/09 Welcome to what I hope will be a wonderful talk on positive psychology. I will be your host tonight. My name is John Schinnerer. I hold a Ph.D. in educational psychology from U.C. Berkeley. In 2007, I wrote a positive psychology book called ‘Guide ...
  2 weeks ago

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