Customer experience

Welcome to the 'Customer experience' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'Customer experience'.

Latest blogosphere posts tagged “Customer experience”

• 6 Areas Of Thanksgiving For Customer Experience

  
  Customer Experience Matters — Authority: 119
  To everyone who is celebrating the holiday: Happy Thanksgiving! In honor of the day, here are 6 things for which customer experience change agents should give thanks:  Poor customer experience . Forrester’s customer experience index (CxPi)  shows that most industries do a poor job with customer ...
  1 day ago

• What We Hope For

  
  Sazbean — Authority: 133
  As businesses, our goal is to provide something of value to our customers in return for payment (usually in cash).  We’re very thankful and appreciative of our customers for purchasing from us – because we get to keep providing products and services.  We take our income and in turn spend it on products and ...
  1 day ago

• 5 Customer Strategies for Which Im Thankful

  
  Think customers: The 1to1 Blog — Authority: 425
  Every year during this holiday, I pause and reflect about what I am thankful for in my life. This year I am grateful for my friends, family, my job..."Jon & Kate Plus 8" going off the air.In the spirit of giving thanks, I compiled a list of 2009 customer strategy elements for which Im thankful.
  2 days ago

• Going Beyond Thankful to Appreciation

  
  Sazbean — Authority: 133
  It may be a matter of semantics but to me being thankful is mostly an internal process whereas being appreciative involves letting those you’re thankful for know.  Doing well in business is largely an equation made up of lots of little things (including some luck), but letting people know you’re thankful for ...
  3 days ago

• Guest Blogger William Cusick: Why Your Best Intentions Have Nothing to Do with Customer Perception

  
  Think customers: The 1to1 Blog — Authority: 425
  You love your customers, right? Of course you do. After all, your customers are the basis for your companys success or failure. But maybe its not just business. Maybe you have a real commitment to the happiness of your customers. You look at someone like Tony Hsieh at Zappos, whose mission is "delivering happiness" to ...
  3 days ago

• I just want to talk to someone

  
  dancingmango — Authority: 406
  I’ve got a query about an Account I opened with Alliance and Leicester .  I’ve got a letter that provides me with an account number and a phone number, it reads  “ …if you have any further question [sp] please contact a member of the team on 0844 5619737 “. So I ring the number. “Please enter your ...
  3 days ago

• Does Anyone Care About Customer Service?

  
  Intrepid LLC — Authority: 120
  cartoon by @gapingvoid I was at an event last week, and engaged in a pleasant conversation with a fellow who worked for a local corporation. This gentleman had a decent job and wasn’t worried about losing it. In fact, it was apparent to me that he was very comfortable and almost complacent. Being the marketing ...
  3 days ago

• What would Sally do? Personas for retail financial services

  
  dancingmango — Authority: 406
  Personas are ‘pen portraits’ that bring to life users or customers of a system, service or product.  Giving a personality and back story to your customers helps keep your thinking true to their real needs and goals.  Rather than using  ‘user’ or a segment descriptor such as ‘empty nester’, or ‘this is ...
  4 days ago

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  eReleases Press Release Headlines — Authority: 539
  
  4 days ago

• Identifying Best Practice Channel Customer Experience

  
  The Bank Channel — Authority: 104
  Here is a presentation I gave at Customer Experience Sydney last week on identifying best practice customer experience across channels. More notes and explanation to come this week. Identifying Multi Channel Customer Experience Best Practice View more presentations from The Bank Channel . Credit to  ...
  4 days ago

• When new customers get more than old customers!

  
  Customer World — Authority: 100
  I was reading a post by Seth Godin on embracing lifetime value. He mentions in his post on the value of a two year contract for AT& T or Verizon as worth as more than $ 2000 in lifetime value of a customer to them. And he writes asking companies and professionals to embrace this thinking. Its funny and I fail ...
  5 days ago

• Customers Site Redesign Exposes the Sad Truth about Corporate Inertia

  
  Outside Innovation — Authority: 404
  Dustin Curtis is a UI designer. He was fed up with how hard it was to book travel on American Airlines AA.com Web site. So last May, instead of complaining, he sent them a better UI design. That led to an interesting interaction with a member of the team involved in the design of the AA.com Web site. Dustin refers ...
  6 days ago

• American Airlines Fails In Service Recovery

  
  Customer Experience Matters — Authority: 119
  Yesterday was a real “fun” day. When I arrived at the San Francisco airport at noon for my 1:40 flight, I was informed that the flight was delayed until 7:30 PM. After a few seconds it sunk in — I wasn’t going to make it home last night. The agent didn’t really answer my questions about what had ...
  6 days ago

• Focusing on the Core Customer Experience

  
  The NMS Blog — Authority: 148
  Kevin ErtellVice President, Retail StrategyForeSee ResultsSource:Focusing on the Core Customer ExperienceFocusing on the Core Customer ExperienceShare and Enjoy: Focusing on the Core Customer Experience
  6 days ago

• Don’t leave your customers wondering

  
  AmazingServiceGuy.com — Authority: 130
  by Kevin Stirtz Here is your Daily Dose of Amazing Service: Don’t leave your customers wondering And here are some additional thoughts on this topic… When you leave your customers with unanswered questions, you are not doing your job. You are not helping them get what they came for. When you leave customers ...
  6 days ago

• Win an iPod Touch with Internet Retailing and Adobe Scene7

  
  InternetRetailing.net - Internet Retailing — Authority: 476
  Adobe is once again seeking out the online trends that will drive the next twelve months in online retail, and would like you to take part in its Customer Experience in the New Decade survey . Adobe Scene7 wants to know what rich media, social media, mobile and personalisation features and tactics you are using — ...
  1 week ago

• Sales force automation provides no competitive advantage.

  
  Michael Maoz — Authority: 112
  Watching the fortunes of the Fortune 500 gyrate in the chaotic machinations of world trade, you have to wonder if there is any advantage to investing in only one leg of a customer strategy. The biggest names in software have been touting sales force automation (SFA) applications for years, and one of the fastest ...
  1 week ago

• The Cult of the Customer

  
  Your Source for Providing a Better Customer Service and Customer Support Experience — Authority: 116
  White Paper - The Cult of the Customer The customer experience has never been more important than it is in today’s service environment. Customer service is driven by the customer experience and the people inside a company provide that experience – whatever employees experience on the ‘inside’ is similar to ...
  1 week ago

• Driving relevancy in customer communication

  
  Customer World — Authority: 100
  CMO council has come-up with an interesting report that many marketers have faced as consumers themselves - irrelevant communication!   Many of these marketers talk about it but do nothing about it for their own brands or products. Here are some startling facts to think about: While 64 percent of consumers say ...
  1 week ago

• See things from your customer’s view

  
  AmazingServiceGuy.com — Authority: 130
  Here is your Daily Dose of Amazing Service: See things from your customer’s view And here are some additional thoughts on this topic… Every Saturday a bunch of us have breakfast at a local restaurant. We always ask for separate checks. This makes it easier when we pay. And, unless we have our regular server, ...
  1 week ago

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