Customer experience
Tag details
Welcome to the 'Customer experience' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'Customer experience'.
Latest blogosphere posts tagged “Customer experience”
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Wait! There’s More! The Up-Selling Conflict
Intrepid LLC —
Authority: 116
cartoon by @gapingvoid So one of the family vehicles needed an oil change and a new break light. This resulted in a quick trip to Jiffy Lube. Now, I don’t mind admitting that I don’t know squat about vehicles. And as you would expect, as I am sitting in the waiting room, the gentleman working on my vehicle ...6 hours ago -
The True Meaning of Going Above and Beyond for Clients
Canadian Marketing Blog - Canadian Marketing Association —
Authority: 120
What does it mean to be absolutely committed to a client? After 20 years in sales and marketing, it has become clear to me that we need to move beyond long hours and exceptional copy and design. True commitment can only be shown by taking a client’s business and treating it like it is our own. Over time it can be ...20 hours ago -
Vee24 lets retailers offer online video assistance to internet shoppers
InternetRetailing.net - Internet Retailing —
Authority: 133
Vee24 has launched a new service that enables customers browsing websites to both see and talk to a customer service assistant in real-time, to ask questions, discuss products, and request help with form filling and the checkout process. “A ‘vee-assistant’ can be available 24/7 and can offer the same kind of ...1 day ago -
Untangling brand and customer experience, in 10 minutes or less
Adaptive Path —
Authority: 501
Does the brand define the customer experience, or is the customer experience the brand? Your work may involve both, but you probably attack problems with a bias for one or the other. Earlier this year I asked Josh Levine of Great Monday to simply describe the relationship between brand and experience, and I like ...1 day ago -
Sprint to reduce labor cost by at least $350 million – massive layoff expected
Desinformado.com —
Authority: 440
Sprint today announced that the company will take actions in the fourth quarter of 2009 to reduce internal and external labor costs by at least $350 million on an annualized basis. The actions include the elimination of 2,000 to 2,500 positions within the company. The impact on geographic locations will vary, and many ...2 days ago -
Startup Retailers Emphasize Customer Service
Understanding Marketing —
Authority: 424
Many startups realize the significance good customer service can mean for the success of a small business - or even a large operation. When done right, customer service can grease the wheels of any marketing and loyalty program. That’s exactly what Joan Lamonica did when she opened up a retail store recently. ...2 days ago -
Claude Lévi-Strauss: The Bricoleur and the Engineer on Twitter.
Michael Maoz —
Authority: 106
There we have it – Claude Lévi-Strauss passes into history. The man who interpreted myths was himself almost of the stature of myth. I hadn’t thought of him for 30 years and suddenly the newspapers are temporarily aflutter with news of his passing. As I read through the summaries of his works I wondered what ...2 days ago -
“How To…” Get Customer Feedback and Input Quickly and Easily
brainmates - product management people —
Authority: 112
At our recent brainmates Product Talks event, we discussed incorporating customer feedback and input into the product development and ongoing management process. Unsurprisingly perhaps, the attendees felt that despite the importance of this input, many product managers may not spend enough time actually talking with ...2 days ago -
Digital Media Platforms Create Lift
Inside The Aisle —
Authority: 108
Last week, AdAge’s 3-minute video segment featured a story on a new digital out of home network called Wall Street Journal Office Network. The company, headed by CEO, Jim Harris, operates a network of LCD screens mounted in office building lobbies throughout the country. The screens stream news from the Wall ...2 days ago -
5 easy ways to improve customer service today
AmazingServiceGuy.com —
Authority: 130
There are many ways any business can (and should) improve customer service. Here are a couple that stand out and can be done without spending a ton of money. 1. Make service a priority This means your reason for being in business is to help your customers. So everything you do needs to be held up against this ...2 days ago -
Inside Ritz-Carlton’s Customer-Centric Culture
Customer Experience Matters —
Authority: 117
I just read an interesting interview in Forbes with Simon Cooper , president of the Ritz-Carlton, who provides some insight into Ritz-Carlton’s customer-centric culture. Here are some of Cooper’s remarks: We focus on three fundamentals . First, location–making sure we get absolutely the best location. ...3 days ago -
Measuring Customer Experience to Improve Customer Satisfaction Webinar
Free Webinar News —
Authority: 137
Fredrik Abildtrup is having a webinar on ‘Measuring the Customer Experience Live to Improve Customer Satisfaction’. According to Fredrik, this webinar will teach how measuring customer satisfaction live can help in improving customer experience, increase loyalty and improve customer loyalty. As per Fredrik, the ...3 days ago -
I want a better bank, not a new best friend
Life In The Fast Lane —
Authority: 98
There was an interesting article in the Herald on Saturday: Banks: your new best friend Apparently, there has been as been a loss of customer trust in the big banks. In order to win it back, the big banks are engaged in do-good programmes to get more involved in the community, and remind people of their ...3 days ago -
Let your customer lead
AmazingServiceGuy.com —
Authority: 130
Here is your Daily Dose of Amazing Service: Let your customer lead And here are some additional thoughts on this topic… I can’t seem to sit down in a restaurant anymore without being offered something I have no interest in. Take sweet tea for example. Everywhere I go a server offers me sweet tea. Yet I ...5 days ago -
Xoco
Tamale Chica Chronicles —
Authority: 113
Continuing my birthday celebration, now entering the 3rd week, Senorita Nancia, el madre de Toddrico, came into our fine state of Illinois and the land of Metergate for our get together. We dined at Topolobampo that last time she came in, so today our first stop was Xoco. When you first walk into Xoco, you basically ...5 days ago -
Customer Service Lessons (Ahem) From Delta!
Intrepid LLC —
Authority: 116
Last nights Delta cattle car... OK. So I flew on an airline today. So yes, it is no surprise that this is a post about customer service. I had to fly to Las Vegas to do a little business and attend a wedding. Living in Atlanta, I flew Delta. So, greetings from seat 35A. And my seatmate says hello too. (Delta ...5 days ago -
Watch This...
Canadian Marketing Blog - Canadian Marketing Association —
Authority: 120
http://www.youtube.com/watch?v=sIFYPQjYhv8 Are you in?6 days ago -
The 8 Signs Of Executive Commitment
Customer Experience Matters —
Authority: 117
I’ve been helping several executive teams chart their customer experience journeys . The work typically centers around strategy, culture, organization, processes, and leadership. So I am almost always discussing the role of the executive team; which is a critical component of the journey. Since customer ...6 days ago -
Match brand values with human values
The Bank Channel —
Authority: 106
Ive talked a lot in the past about creating human connections (by being respectful, contextual and simple), and of course when you create a brand, it too needs to create strong connections with your employees and customers. What are the brand values your business tries to live by - are they things we can relate to ...1 week ago -
Forresters Jonathan Browne: Assumption Personas (Handle With Care)
Think customers: The 1to1 Blog —
Authority: 424
About 10 years ago, when Forrester was writing some of our early research on effective Web design, we noticed a pattern among leading companies. They told us they were finding it very helpful to use design personas -- models of customers based on qualitative research into real customers, but presented as vivid stories ...1 week ago
