Customer Experience
Tag details
Welcome to the 'Customer Experience' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'Customer Experience'.
Latest blogosphere posts tagged “Customer Experience”
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Going Beyond Thankful to Appreciation
Sazbean —
Authority: 133
It may be a matter of semantics but to me being thankful is mostly an internal process whereas being appreciative involves letting those you’re thankful for know. Doing well in business is largely an equation made up of lots of little things (including some luck), but letting people know you’re thankful for ...15 hours ago -
Guest Blogger William Cusick: Why Your Best Intentions Have Nothing to Do with Customer Perception
Think customers: The 1to1 Blog —
Authority: 424
You love your customers, right? Of course you do. After all, your customers are the basis for your companys success or failure. But maybe its not just business. Maybe you have a real commitment to the happiness of your customers. You look at someone like Tony Hsieh at Zappos, whose mission is "delivering happiness" to ...16 hours ago -
I just want to talk to someone
dancingmango —
Authority: 400
I’ve got a query about an Account I opened with Alliance and Leicester . I’ve got a letter that provides me with an account number and a phone number, it reads “ …if you have any further question [sp] please contact a member of the team on 0844 5619737 “. So I ring the number. “Please enter your ...20 hours ago -
Does Anyone Care About Customer Service?
Intrepid LLC —
Authority: 119
cartoon by @gapingvoid I was at an event last week, and engaged in a pleasant conversation with a fellow who worked for a local corporation. This gentleman had a decent job and wasn’t worried about losing it. In fact, it was apparent to me that he was very comfortable and almost complacent. Being the marketing ...1 day ago -
What would Sally do? Personas for retail financial services
dancingmango —
Authority: 400
Personas are ‘pen portraits’ that bring to life users or customers of a system, service or product. Giving a personality and back story to your customers helps keep your thinking true to their real needs and goals. Rather than using ‘user’ or a segment descriptor such as ‘empty nester’, or ‘this is ...1 day ago -
eReleases Press Release Headlines —
Authority: 538
1 day ago -
Identifying Best Practice Channel Customer Experience
The Bank Channel —
Authority: 104
Here is a presentation I gave at Customer Experience Sydney last week on identifying best practice customer experience across channels. More notes and explanation to come this week. Identifying Multi Channel Customer Experience Best Practice View more presentations from The Bank Channel . Credit to ...2 days ago -
When new customers get more than old customers!
Customer World —
Authority: 104
I was reading a post by Seth Godin on embracing lifetime value. He mentions in his post on the value of a two year contract for AT& T or Verizon as worth as more than $ 2000 in lifetime value of a customer to them. And he writes asking companies and professionals to embrace this thinking. Its funny and I fail ...2 days ago -
Customers Site Redesign Exposes the Sad Truth about Corporate Inertia
Outside Innovation —
Authority: 403
Dustin Curtis is a UI designer. He was fed up with how hard it was to book travel on American Airlines AA.com Web site. So last May, instead of complaining, he sent them a better UI design. That led to an interesting interaction with a member of the team involved in the design of the AA.com Web site. Dustin refers ...3 days ago -
American Airlines Fails In Service Recovery
Customer Experience Matters —
Authority: 120
Yesterday was a real “fun” day. When I arrived at the San Francisco airport at noon for my 1:40 flight, I was informed that the flight was delayed until 7:30 PM. After a few seconds it sunk in — I wasn’t going to make it home last night. The agent didn’t really answer my questions about what had ...3 days ago -
Focusing on the Core Customer Experience
The NMS Blog —
Authority: 148
Kevin ErtellVice President, Retail StrategyForeSee ResultsSource:Focusing on the Core Customer ExperienceFocusing on the Core Customer ExperienceShare and Enjoy: Focusing on the Core Customer Experience3 days ago -
Don’t leave your customers wondering
AmazingServiceGuy.com —
Authority: 129
by Kevin Stirtz Here is your Daily Dose of Amazing Service: Don’t leave your customers wondering And here are some additional thoughts on this topic… When you leave your customers with unanswered questions, you are not doing your job. You are not helping them get what they came for. When you leave customers ...4 days ago -
Win an iPod Touch with Internet Retailing and Adobe Scene7
InternetRetailing.net - Internet Retailing —
Authority: 475
Adobe is once again seeking out the online trends that will drive the next twelve months in online retail, and would like you to take part in its Customer Experience in the New Decade survey . Adobe Scene7 wants to know what rich media, social media, mobile and personalisation features and tactics you are using — ...4 days ago -
Sales force automation provides no competitive advantage.
Michael Maoz —
Authority: 112
Watching the fortunes of the Fortune 500 gyrate in the chaotic machinations of world trade, you have to wonder if there is any advantage to investing in only one leg of a customer strategy. The biggest names in software have been touting sales force automation (SFA) applications for years, and one of the fastest ...4 days ago -
The Cult of the Customer
Your Source for Providing a Better Customer Service and Customer Support Experience —
Authority: 116
White Paper - The Cult of the Customer The customer experience has never been more important than it is in today’s service environment. Customer service is driven by the customer experience and the people inside a company provide that experience – whatever employees experience on the ‘inside’ is similar to ...5 days ago -
Driving relevancy in customer communication
Customer World —
Authority: 104
CMO council has come-up with an interesting report that many marketers have faced as consumers themselves - irrelevant communication! Many of these marketers talk about it but do nothing about it for their own brands or products. Here are some startling facts to think about: While 64 percent of consumers say ...5 days ago -
See things from your customer’s view
AmazingServiceGuy.com —
Authority: 129
Here is your Daily Dose of Amazing Service: See things from your customer’s view And here are some additional thoughts on this topic… Every Saturday a bunch of us have breakfast at a local restaurant. We always ask for separate checks. This makes it easier when we pay. And, unless we have our regular server, ...6 days ago -
Say What You Mean and Mean What You Say
Sazbean —
Authority: 133
If you’re going to make some sort of guarantee or have a marketing message, it’s very important that you say what you mean (and vice versa). When consumers go out of their way to pick your brand based on your message, you want to make sure that they get what they think they’re getting. If a customer thinks ...6 days ago -
The Economics of Customer Service Excellence
Ragsdales Eye on Service —
Authority: 107
I’m preparing for tomorrow’s Webcast, “The Economics of Customer Service Excellence: Critical Improvements for Tier 1 and First Contact Resolution,” and wanted to share some of the data I’ve come across in my research. Obviously in a down economy (and for all the talk about recovery I’ve yet to hear any ...6 days ago -
What does great customer service mean to you?
Lawline.com Blog —
Authority: 427
You make plans for dinner at a well-known restaurant, set the reservation, show up on time, and then somehow end up waiting an extra half hour before you actually sit. Then, it takes an additional fifteen minutes before you receive your first drink. Ordering the meal takes equally as wrong, and don’t even think ...6 days ago
