Customer Experience
Tag details
Welcome to the 'Customer Experience' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'Customer Experience'.
Latest blogosphere posts tagged “Customer Experience”
-
Sprint to reduce labor cost by at least $350 million – massive layoff expected
Desinformado.com —
Authority: 440
Sprint today announced that the company will take actions in the fourth quarter of 2009 to reduce internal and external labor costs by at least $350 million on an annualized basis. The actions include the elimination of 2,000 to 2,500 positions within the company. The impact on geographic locations will vary, and many ...14 hours ago -
Startup Retailers Emphasize Customer Service
Understanding Marketing —
Authority: 125
Many startups realize the significance good customer service can mean for the success of a small business - or even a large operation. When done right, customer service can grease the wheels of any marketing and loyalty program. That’s exactly what Joan Lamonica did when she opened up a retail store recently. ...15 hours ago -
Claude Lévi-Strauss: The Bricoleur and the Engineer on Twitter.
Michael Maoz —
Authority: 106
There we have it – Claude Lévi-Strauss passes into history. The man who interpreted myths was himself almost of the stature of myth. I hadn’t thought of him for 30 years and suddenly the newspapers are temporarily aflutter with news of his passing. As I read through the summaries of his works I wondered what ...15 hours ago -
“How To…” Get Customer Feedback and Input Quickly and Easily
brainmates - product management people —
Authority: 110
At our recent brainmates Product Talks event, we discussed incorporating customer feedback and input into the product development and ongoing management process. Unsurprisingly perhaps, the attendees felt that despite the importance of this input, many product managers may not spend enough time actually talking with ...15 hours ago -
Digital Media Platforms Create Lift
Inside The Aisle —
Authority: 106
Last week, AdAge’s 3-minute video segment featured a story on a new digital out of home network called Wall Street Journal Office Network. The company, headed by CEO, Jim Harris, operates a network of LCD screens mounted in office building lobbies throughout the country. The screens stream news from the Wall ...19 hours ago -
5 easy ways to improve customer service today
AmazingServiceGuy.com —
Authority: 130
There are many ways any business can (and should) improve customer service. Here are a couple that stand out and can be done without spending a ton of money. 1. Make service a priority This means your reason for being in business is to help your customers. So everything you do needs to be held up against this ...20 hours ago -
Inside Ritz-Carlton’s Customer-Centric Culture
Customer Experience Matters —
Authority: 415
I just read an interesting interview in Forbes with Simon Cooper , president of the Ritz-Carlton, who provides some insight into Ritz-Carlton’s customer-centric culture. Here are some of Cooper’s remarks: We focus on three fundamentals . First, location–making sure we get absolutely the best location. ...1 day ago -
Measuring Customer Experience to Improve Customer Satisfaction Webinar
Free Webinar News —
Authority: 136
Fredrik Abildtrup is having a webinar on ‘Measuring the Customer Experience Live to Improve Customer Satisfaction’. According to Fredrik, this webinar will teach how measuring customer satisfaction live can help in improving customer experience, increase loyalty and improve customer loyalty. As per Fredrik, the ...1 day ago -
I want a better bank, not a new best friend
Life In The Fast Lane —
Authority: 98
There was an interesting article in the Herald on Saturday: Banks: your new best friend Apparently, there has been as been a loss of customer trust in the big banks. In order to win it back, the big banks are engaged in do-good programmes to get more involved in the community, and remind people of their ...1 day ago -
Let your customer lead
AmazingServiceGuy.com —
Authority: 130
Here is your Daily Dose of Amazing Service: Let your customer lead And here are some additional thoughts on this topic… I can’t seem to sit down in a restaurant anymore without being offered something I have no interest in. Take sweet tea for example. Everywhere I go a server offers me sweet tea. Yet I ...3 days ago -
Xoco
Tamale Chica Chronicles —
Authority: 116
Continuing my birthday celebration, now entering the 3rd week, Senorita Nancia, el madre de Toddrico, came into our fine state of Illinois and the land of Metergate for our get together. We dined at Topolobampo that last time she came in, so today our first stop was Xoco. When you first walk into Xoco, you basically ...3 days ago -
Customer Service Lessons (Ahem) From Delta!
Intrepid LLC —
Authority: 116
Last nights Delta cattle car... OK. So I flew on an airline today. So yes, it is no surprise that this is a post about customer service. I had to fly to Las Vegas to do a little business and attend a wedding. Living in Atlanta, I flew Delta. So, greetings from seat 35A. And my seatmate says hello too. (Delta ...3 days ago -
Watch This...
Canadian Marketing Blog - Canadian Marketing Association —
Authority: 119
http://www.youtube.com/watch?v=sIFYPQjYhv8 Are you in?4 days ago -
The 8 Signs Of Executive Commitment
Customer Experience Matters —
Authority: 415
I’ve been helping several executive teams chart their customer experience journeys . The work typically centers around strategy, culture, organization, processes, and leadership. So I am almost always discussing the role of the executive team; which is a critical component of the journey. Since customer ...5 days ago -
Match brand values with human values
The Bank Channel —
Authority: 108
Ive talked a lot in the past about creating human connections (by being respectful, contextual and simple), and of course when you create a brand, it too needs to create strong connections with your employees and customers. What are the brand values your business tries to live by - are they things we can relate to ...5 days ago -
Forresters Jonathan Browne: Assumption Personas (Handle With Care)
Think customers: The 1to1 Blog —
Authority: 425
About 10 years ago, when Forrester was writing some of our early research on effective Web design, we noticed a pattern among leading companies. They told us they were finding it very helpful to use design personas -- models of customers based on qualitative research into real customers, but presented as vivid stories ...5 days ago -
Your Worst Experience With a Customer
BCBUSINESS RSS Feed —
Authority: 129
BCBusiness Stories to make you hope the customer is not really always right. read more5 days ago -
How to Tell Anyone Anything Part 4 – Discussing the Issue
Your Source for Providing a Better Customer Service and Customer Support Experience —
Authority: 114
How to Tell Anyone Anything - Discussing the Issue If you have been following this blog series faithfully, you have seen the first steps in painlessly having difficult discussions with your staff: starting in a safe place, asking good questions, and acknowledging people. Now, in this final installment, we get to the ...5 days ago -
Meeting the needs of remote and mobile workers
Ragsdales Eye on Service —
Authority: 113
I am preparing for tomorrow’s webcast, “Developing a Support Strategy that Embraces Change in Today’s Increasingly Remote Workforce,” and though we don’t have a tremendous amount of data on the topic–YET–in the TSIA benchmark, I have found lots of interesting data from the US Department of Labor and ...5 days ago -
Don’t Underestimate the Small Things
Matchstic Blog —
Authority: 123
Whether we admit it or not, there are certain aspects of a brand that are much sexier than others. Developing a very engaging and interactive website is a lot of fun and cool to show off. Designing really cool package that will be seen every day can bring a lot of pride both to the one designing as well as the client. ...6 days ago
