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Have the Big Guys Forgotten That We Know "Shovelware" When We See It?
http://mediabullseye.com/ mb/ 2008/ 09/ have-the-big-guys-forgotten-th.htmlOver the last couple of weeks, I have read a lot about the "big boys" - Apple, Microsoft and Google - rolling out new or improved versions of software. Leaving aside the discussion of Cuil (which I blogged about a couple of weeks ago and should have been "soft launched"), I can't get past
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Design in the wild: Human Pay Phones
http://www.everydayux.com/ 2008/ 09/ 08/ design-in-the-wild-human-pay-phones/(courtesy of the always great Pasta&Vinegar) One of the most interesting service you find on the street in Peru (and I am sure you can also get it in other countries) is the “llamadas”. It’s generally women or teenagers with a bundle of mobile phones and a stop-watch who act as pay phones.
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They Told Me I Could Not Buy an iPhone - Crazy!
http://creditdebtlife.com/ 964/ they-told-me-i-could-not-buy-an-iphone-crazyI’ve long resisted the iPhone movement. I certainly did not want to be on the bleeding edge of technology so much that I was going to camp all night waiting for the release. In fact I had no intentions of buying one at all, even as fanatic as iJustine is about them.
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Successfull launch of MSPCoach.com and some other celebrations
http://smbitpros.com/ 2008/ 09/ 08/ successfull-launch-of-mspcoachcom-and-some-o…I wanted to take the time and say thank you to everyone that has taken the time to login and check out mspcoach.com. the response has been overwhelmingly positive and the feedback we have received has been great. If you have not had a chance to login and check it out please do so.
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StumbleUpon Highlights Top Hosting Center’s Weakness
http://www.philaahzophy.com/ 2008/ 09/ 07/ stumbleupon-highlights-top-hosting-ce…Part of the Top Hosting Center Series - Previous in series All week long my Carnival Midway Games Revealed (Part Two) post has been receiving 50-100 hits a day coming from StumbleUpon. Not bad at all considering it was written over a year ago! So this, of course, has reinitiaed my interest in StumbleUpon and I’ve decided i’s time to give it another shot.
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Amazing Service Guy Interview
http://amazingserviceguy.com/ 541/ customer-service-speaker/ amazing-service-guy…In August I was interviewed by Kim Friddle for WeMentorSuccess.com. It was part of a series of audio programs to be broadcast in multiple US markets to a small business audience. The interview is 21 minutes and focuses on how company owners (or managers) can increase customer loyalty by improving customer service.
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My brief love affair
http://www.avitable.com/ 2008/ 09/ 08/ my-brief-love-affair/Sunday night I went out for a quick dinner at Chili's. After our meal, our server presented us with our bill, which had one of those survey requests. Fill out a survey online and get entered into a drawing for $1000! Our server was very personable and very friendly, so I decided that I would actually go home and fill out the online survey, for the first time ever.
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Sprint PCS
http://mybiggestcomplaint.com/ sprint-pcs/ 1675/I am very disappointed at sprint…Every three or for months i will have to call customer service because they made a mistake on my account. They overcharge all the time and if you are not careful, they will steal your money. After spending many hours on the phone, they finally accepted about making a “mistake in my account” and reimbursed the money.
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Dell Doesn't Care Where You Live, Keeps Delivering Packages To The Wrong Address [Dell]
http://consumerist.com/ 5046479/ dell-doesnt-care-where-you-live-keeps-deliverin…Elizabeth went out and bought a Mac after Dell twice sent Windows XP replacement CDs to her old address. After each failed delivery attempt, Elizabeth called Dell, which repeatedly promised that they'd get it right next time. One CSR even claimed that he personally called DHL to change the shipping address.
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Be Nice To Customer Service and the Order Department
http://www.dorm-room-biz.com/ 2008/ 09/ 07/ be-nice-to-customer-service-and-the-…Hey everyone! Here is a quick video that I recorded about some of the luck that I had with working with a companies customer service and order departments. I got sent this 6 foot tall retail display unit for FREE. In the video I cover a few quick tips on how to be nice to an order department and to ask for free promotional items or discounts on your orders.
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