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Organizing for ITIL: Getting it Done with Existing Staff
http://advice.cio.com/ brian_flora/ organizing_for_itil_getting_it_done_with_exi…

ITIL makes sense in concept: focus IT efforts on the support and delivery of services that meet the needs of the business. Manage risk. Improve. Rinse and Repeat. read more

10 days ago in Advice and Opinion · Authority: 374
ISO 20000
http://itcoolguy.wordpress.com/ 2008/ 05/ 06/ iso-20000/

Standard for IT Service Management Supersedes BS 15000 It describes an integrated set of management processes for the effective delivery of services to the business and its customers. It is derived from ITIL and is complimentary to it This standard checks that Service Management is setup and operating correctly.

115 days ago in Executive in wait · Authority: 4
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Videos about ISO20000
UserWorld Update
http://talk.bmc.com/ blogs/ blog-parmstrong/ peter-armstrong/ uw224

Not long now till the fun of UserWorld in Lisbon. Again, for those of you, who have spent the last few months on the Northern slopes of Mount Everest, we run a big event for our users twice a year - once in the land we colonised across the pond many moons ago (and then you chucked us out, and our

128 days ago in Adopting a Service (Management) Mentality — TalkBMC · Authority: 3
ISO 20000 set to take over ITIL ?
http://blog.certification.info/ 2008/ 04/ iso-20000-set-to-take-over-itil.html

It is a question; not a statement. However, it is a question that should get some of the fine brains that are ITIL entrenched talking. There has been a fair degree of dissatisfaction with the changes to the certification scheme that have been introduced with ITIL v3.

137 days ago by ITSMVIEW in ITSM View · Authority: 2
ITIL exams dropped from Prometric: consider ISO20000 certification as an alternative?
http://www.itskeptic.org/ node/ 484

ITIL exams dropped from Prometric: consider ISO20000 certification as an alternative? The March edition of the IT Skeptic's newsletter, the Skeptical Informer, went out and it included the statement: The certification industry still seems to have an attitude of "F*** the quality of teaching! Maximise profits!" A little strong?

175 days ago by twohills in The IT Skeptic | A sceptical view of ITIL, CMDB and whatever catches my eye · Authority: 40
ISO20000 gives ITIL the balls it needs to be successful
http://www.itskeptic.org/ node/ 473

ISO20000 gives ITIL the balls it needs to be successful [Today as a change we have a guest blog post from Don Page. Don is a long-time ITIL person who has contributed much over the years. This post originally appeared as a comment on this blog, but I think it is important enough to move it up to

189 days ago by twohills in The IT Skeptic | A sceptical view of ITIL, CMDB and whatever catches my eye · Authority: 40