ITIL

Welcome to the 'ITIL' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'ITIL'.

Latest blogosphere posts tagged “ITIL”

• Oracle Week 2009 – conference and seminars in Israel

  
  IT EVENT — Authority: 144
  November 15, 2009 to November 19, 2009 Daniel Hotel , Herzliya, Israel Oracle Week offers seminars & workshops for executives, developers, architects and DBAs as well as to the entire professional community of Oracle. Thursdays POWER SESSIONS week’s new Oracle allow you to create professional ...
  8 hours ago

• ITSM ambiguities: lifecycle vs. transaction; system vs. service

  
  Project Management Resources, Templates, Books, Tools, News :: PMToolbox — Authority: 148
  Apologies all for long absence. Someday Ill tell the tales. But not today. Twitter is increasingly useful lately, for pointers to current IT Service Management (ITSM) discussion & many other topics. A couple lines of inquiry have me feeling contrarian,...Related posts: Entity lifecycles & ITSM process ...
  9 hours ago

• Problem Management (Hierarchy)

  
  Recent group posts — Authority: 122
  The Hierarchy Model gives a structured overview of the make-up of an ITIL process by displaying the key activities within a certain ITIL Process. In this case, Problem Management consists of two major subprocesses: Reactive Problem Management , which is generally executed as part of Service Operation and ...
  2 days ago

• Avanzamenti …

  
  My Web Handbook (Lifestream) — Authority: 127
  Da oggi sono ufficialmente certificato ITIL (v3) Foundation. Contento Share and Enjoy:
  1 week ago

• Role of governance plumbed in Nov. 10 webinar on managing hybrid and cloud computing types

  
  Dana Gardner's BriefingsDirect — Authority: 419
  I ‘ll be joining John Favazza , vice president of research and development at WebLayers , on Nov. 10 for a webinar on the critical role of governance in managing hybrid cloud computing environments. The free, live webinar begins at 2 p.m. EDT. Register at https://www2.gotomeeting.com/register/695643130 . ...
  1 week ago

• ITIL Roles

  
  Recent group posts — Authority: 122
  The key to effective ITSM is ensuring that there is clear accountability and roles defined to carry out the practice of Service Operation. A role is often tied to a job description or work group description but does not necessarily need to be filled by one individual. The size of an organization, how it is ...
  1 week ago

• IT Governance: How Top Performers Manage IT Decision Rights for Superior Results: Peter Weill, Jeanne Ross

  
  Make Money Myself — Authority: 140
  Editorial Reviews Firms with superior IT governance have more than 25% higher profits than firms with poor governance given the same strategic objectives. These top performers have custom-designed IT governance for their strategies. Just as corporate governance aims to ensure quality decisions about all corporate ...
  1 week ago

• Bureaucracy gone mad: when process gets in the way of service management

  
  Judith Hurwitz's Weblog — Authority: 113
  I had two interesting discussions over the past few weeks; one with an IT manager and the other with Rhett Glause and Matt French from Service-Now . Both discussions related to the issue of managing service processes in a complex computing environments.  Let me start with the IT manager. He is charged with taking ...
  1 week ago

• Overview of Problem Management in Service Manager

  
  System Center Service Manager — Authority: 455
  The objective of Problem Management is to resolve the underlying root cause of incidents and consequently prevent incidents from recurring [ITIL]. Proactive Problem Management aims to identifying and solving Problems and Known Errors before the incidents occur. The Problem Management Process Management Pack ...
  1 week ago

• Implementing Sample Helpdesk Scenario in Incident Management - 2

  
  System Center Service Manager — Authority: 455
  This post is the second in the series of implementing a sample helpdesk scenario in Service Manager. Please refer to this earlier post for details on configuring Incident Management             Implementing Sample Helpdesk Scenario in Incident Management - 1   I’ll recap the sample ...
  1 week ago

• Implementing Sample Helpdesk Scenario in Incident Management - 1

  
  System Center Service Manager — Authority: 455
  My earlier post provides a high level overview of Incident Management in Service Manager . I also recommend reading on MOF and ITIL procesess.   The best way to learn about Incident Management in Service Manager is going through a real life scenario.   I have outlined a scenario here that was ...
  1 week ago

• ITSM Online Solutions Adds More ITIL Foundation Practice Questions

  
  PR Friend Press Releases — Authority: 156
  ITSM Online Solutions adds even more professional ITIL Foundation practice questions to their updated database.  Check out this excellent source of ITIL Foundation exam preparation.The quality of ITSM Online Solutions ITIL exam preparation products is so renowned that we offer an industry-best, pass-the-first-time ...
  1 week ago

• ITIL Basics 1

  
  Prepare For College — Authority: 154
  know where to start from (as a layman without a fortune 500 company paying for my ITIL tuition and exam fees), UNTIL I began studying on my own and understanding the process for myself and applying it to projects I managed. Let me explain to you in simple terms what this qualification is all about. This video will ...
  2 weeks ago

• Separating core from context brings high returns in legacy application transformation

  
  Dana Gardner's BriefingsDirect — Authority: 419
  Listen to the podcast . Find it on iTunes/iPod and Podcast.com . View a full transcript or download the transcript. Learn more. Sponsor: Hewlett-Packard . T his podcast is the second in a series of three to examine Application Transformation : Getting to the Bottom Line. Through panel ...
  2 weeks ago

• ITIL Process Map

  
  Recent group posts — Authority: 122
  The ITIL Process Map is the starting point for all drill-down activities within the ARIS ITIL Reference Model . The Process Map structures all ITIL V3 processes and functions along the different ITIL Service Lifecycle Phases. For all processes and functions more detailed models depicting further information have been ...
  2 weeks ago

• What is ITIL?

  
  Recent group posts — Authority: 122
  What is ITIL? ITIL is a public framework that describes Best Practice in IT service management. It provides a framework for the governance of IT, the ‘service wrap’, and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective. ...
  2 weeks ago

• ITIL training files

  
  IT answers — Authority: 457
  New Question Created by Justin315
  2 weeks ago

• ITIL v3 – Process Maps

  
  My Web Handbook (Lifestream) — Authority: 127
  Tra ITIL v2 e ITIL v3 la differenza è proprio questione di approccio: la prima è orientata ai processi, la seconda incentrata sul ciclo di vita del servizio. E’ un punto di vista completamente diverso. Nonostante questo il miglioramento continuo del servizio passa attraverso ai processi, ovviamente. Sul sito di ...
  2 weeks ago

• Application transformation case study targets enterprise bottom line with eye-popping ROI

  
  Dana Gardner's BriefingsDirect — Authority: 419
  Listen to the podcast . Find it on iTunes/iPod and Podcast.com . View a full transcript or download a copy. Learn more. Sponsor: Hewlett-Packard . T his podcast is the first in the series of three to examine Application Transformation : Getting to the Bottom Line. Through a case study, ...
  2 weeks ago

• % of incidents fixed before users notice

  
  KPI Library — Authority: 129
  Percentage of incidents fixed before users notice.
  3 weeks ago

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