Incident Management

Welcome to the 'Incident Management' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'Incident Management'.

Latest blogosphere posts tagged “Incident Management”

• Overview of Problem Management in Service Manager

  
  System Center Service Manager — Authority: 456
  The objective of Problem Management is to resolve the underlying root cause of incidents and consequently prevent incidents from recurring [ITIL]. Proactive Problem Management aims to identifying and solving Problems and Known Errors before the incidents occur. The Problem Management Process Management Pack ...
  2 weeks ago

• Implementing Sample Helpdesk Scenario in Incident Management - 2

  
  System Center Service Manager — Authority: 456
  This post is the second in the series of implementing a sample helpdesk scenario in Service Manager. Please refer to this earlier post for details on configuring Incident Management             Implementing Sample Helpdesk Scenario in Incident Management - 1   I’ll recap the sample ...
  2 weeks ago

• Implementing Sample Helpdesk Scenario in Incident Management - 1

  
  System Center Service Manager — Authority: 456
  My earlier post provides a high level overview of Incident Management in Service Manager . I also recommend reading on MOF and ITIL procesess.   The best way to learn about Incident Management in Service Manager is going through a real life scenario.   I have outlined a scenario here that was ...
  2 weeks ago

• Map Leading Business Performance Indicators to Availability Risk Indicators to Get BCM Program Commitment

  
  Roberta Witty — Authority: 103
  Getting management attention and investment commitment for BCM can be hard. Linking key performance indicators to key risk indicators for resilience is an effective approach for communicating to business management the value of business continuity and resilience management, so that business management takes ownership ...
  3 weeks ago

• DHS Announces Three Proposed Standards for PS-Prep – Will Your Firm Get Certified?

  
  Roberta Witty — Authority: 103
  The need for supply chain resilience could push still-unready organizations to attain business continuity management program certifications. Monitor the PS-Prep program and associated standards to ensure you are prepared.   On 15 October 2009, the U.S. Department of Homeland Security ( DHS ) announced three ...
  3 weeks ago

• % of incidents fixed before users notice

  
  KPI Library — Authority: 129
  Percentage of incidents fixed before users notice.
  3 weeks ago

• % of incidents resolved remotely

  
  KPI Library — Authority: 129
  Percentage of incidents resolved remotely.
  3 weeks ago

• Vest-wearing sissies

  
  The Kitchen Table — Authority: 122
  I was recently reading a heated debate in a forum where tempers were flaring. I may not be able to do the topic justice but I’ll try to summarize. I would refer you to the site, but I do not condone the form of childish name calling that I observed. It’s embarrassing, not to mention completely unprofessional. We ...
  4 weeks ago

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