Social Customer

Welcome to the 'Social Customer' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'Social Customer'.

Latest blogosphere posts tagged “Social Customer”

• Police and social media, why are we waiting?

  
  Social Media Today — Authority: 678
  Mark Payne Mark is Chief Inspector for the West Midlands Police, UK; a police officer for 15 years mainly as a detective. He is now head of Press & PR for West Midlands. CI Payne was part of the “Police Who Tweet” panel, moderated by Lauri Stevens, at the 140 Characters Conference in London on Nov 17th. ...
  7 hours ago

• 4 Reasons Why I Am Thankful For Social Media

  
  Social Media Today — Authority: 678
  This Thanksgiving I am thankful for Social Media. Social media is perhaps just a natural evolution of broadbandInternet penetration coupled with the fact that people like to talk toeach other, but its enabling an amazing stage of evolution for usculturally. Here are four of the things that social media does ...
  2 days ago

• Just Fix Customer Service...

  
  Social Media Today — Authority: 678
  Sometimes people will challenge the thought of Customer Service in social media.  The belief is if Customer Service was excellent there would be no need for Customer Service involvement in social media.  I think these beliefs are shortsighted, but for a few different reasons.  Let me start off with stating that I ...
  4 days ago

• Scoble is Wrong When He Says He is Wrong:-) Full Feeds Still Rock

  
  Social Media Today — Authority: 678
  Wow, I’m sensing another TechMeme Storm rising (and a certain analyst would call it a circle j***, but that’s another matter). Robert Scoble says he was wrong when he said In 2006 he wouldn’t use any news aggregator or feeds that aren’t full text . I think the Scobleizer is wrong now that he says he was ...
  5 days ago

• Comcast and Twitter: How Much is it Really About Customers?

  
  Social Media Today — Authority: 678
  Raise your hand if you havent heard about how Comcast is doing a great job using Twitter for customer service. Chances are, there probably arent a lot of hands up because Comcast has gotten lots of great press because of Comcastcares . The problem is that, while Im sure Frank Eliason truly does care about ...
  6 days ago

• You Need to Answer, Who Are YOU in 2010

  
  Social Media Today — Authority: 678
  In 2010 Marketers and PR professionals must resolve their personality crisis. It is an issue that Age Ad editor Ad Age Editor Jonah Bloom highlighted at the ANA Conference this week in this 3 minute Ad Age video The issue is whether marketers are media organizations. Bloom highlights how companies including Red ...
  6 days ago

• On Twitter and Social Networks, Brands Benefit from Conversations

  
  Social Media Today — Authority: 678
  Source: Shutterstock A recent study revealed 20 percent of tweets published are actually invitations for product information, answers or responses from peers or directly by brand representatives. Now we learn that Twitter users are actively paying attention to brands on the popular information network. ...
  1 week ago

• Somethings Gotta Give

  
  Social Media Today — Authority: 678
  I thoroughly enjoyed watching Clint Eastwood’s recent homage to Johnny Mercer , fellow Southerner and one of the few men to attend Woodberry Forest School near my home town in Virginia and not graduate to go work in his daddy’s textile or insurance firm.  After the show, which premiered on the TCM channel last ...
  1 week ago

• CMO Challenges in Driving Data into Insights

  
  Social Media Today — Authority: 678
  A good friend and former colleague of mine Dan Neely, CEO of Networked Insights reminded me recently that there will be more data created in this year than in the previous 5000 years combined! With all this data the question many CMOs wrestle with is – How to manage so much data from so many sources and separate ...
  1 week ago

• What Enterprise Can Learn From the FDA Social Media Hearings

  
  Social Media Today — Authority: 678
  "May you live in interesting times" is as much a Chinese curse as itis a blessing and in so many ways it can be applied to the recenthappenings with the FDA hearings on social media  in Washington late last week.  The FDA invited morethan 60 speakers to present their perspective on social media as itrelated to ...
  1 week ago

• Enough Is Enough

  
  Social Media Today — Authority: 678
  The spam and other unsolicited DMs Ive been getting on Twitter have finally gotten to me. And Im going to be taking action. A Bit of Background You know the kind of direct messages Im talking about, all with spammy links in them: "Is this you on here?" "I just gave you a High Five! Check it out" "Hey, I got ...
  1 week ago

• Wharton Interactive - Telling the Story of the Social Customer From the Boardroom to the Classroom

  
  Brent's Social CRM Blog — Authority: 407
  The social customer is everywhere - leaving their footprints as a roadmap to what they think, how they feel, who they trust and what the like...and love...and hate.... and detest. And theyre leaving these social footprints at an exponentially accelerating rate as new sites and services are making it easy for them to ...
  1 week ago

• Intention Economy Traction

  
  ProjectVRM Blog — Authority: 525
  My thinking out loud about what came to be called VRM began with The Intention Economy at Linux Journal , which I posted from a seat amidst the audience at the 2006 eTech in San Diego. The money ‘graphs: The Intention Economy grows around buyers, not sellers. It leverages the simple fact that buyers are the ...
  1 week ago

• Social Media Today Launches TheSocialCustomer.com - Im Tagging Along for the Ride

  
  Brent's Social CRM Blog — Authority: 407
  Its been a busy but fun 30 hours. I had an opportunity to speak at two Summits - The Sage Summit right here in Atlanta, and the Lithium Virtual Social CRM Summit . Big thanks goes to both Sage and Lithium for inviting me to participate in these great events. When links are available to the event recordings Ill post ...
  2 weeks ago

• The future – is paid service the ‘old’ paid content?

  
  Social Media Today — Authority: 678
  The idea for this post came with the following idea. What is paid content and what is paid service? Would you know the difference ? So, if a news site charges for an amount of time, for an amount of activities or clicks, and not exclusively for mere access to a news site, are we still talking about paid content ...
  2 weeks ago

• Twitter Translate Rolling Out

  
  Social Media Today — Authority: 678
  A friend of mine pointed out the Twitter account of Mirko Gosch , who is identified in his profile as “Translator, Level 2.” There have been all kinds of rumors about Twitter some day rolling out translation. When I heard these rumors in the past, I was skeptical, because I knew true, idiomatically ...
  2 weeks ago

• Social customer service

  
  Social Media Today — Authority: 678
  One of the more promising areas of focus for social business transformation is customer service. This week at e2.0 I attended a panel discussion of social customer service moderated by Clara Shih. It was an interesting discussion and I think there are some good solid practices growing up, enabled by some new tools. ...
  2 weeks ago

• Is GiffGaff’s MVNO at the Advent of Social Customer Service?

  
  The SiliconANGLE — Authority: 146
  People-powered. Those two words joined by a dash immediately remind me of Wikipedia. And Wikipedia might be the biggest inspiration for GiffGaff , a new MVNO in the UK running on the O2 network, that promises to change things in the mobile world. MVNOs have come and gone for many years, usually with little more ...
  3 weeks ago

• Engaging Your Customers: Interview with Ebony!

  
  Social Media Today — Authority: 678
  Ebony is a make over Diva - looks, life, & branding. Make-me-over-Eb continues to transform the lives of many. She touches her clients through multiple WEB channels & continues to apply her creative focus to guide many businesses in their communication endeavors. She wants you to engage the recipient ...
  3 weeks ago

• Biznik Blends High Tech with High Touch

  
  Social Media Today — Authority: 678
  Biznik Blends High Tech with High Touch This content from: Duct Tape Marketing Fortunately, it’s starting to feel like the wave of social media hype has crested and small businesses can turn their attention to understanding social media “best practices” rather than obsessing over next week’s new tool. ...
  3 weeks ago

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