bernoff
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Latest blogosphere posts tagged “bernoff”
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Groundswell by Charlene Li and Josh Bernoff & Benefit # 1 – Customer Service 2.0
Life of a Founder: The Story of Collarfree.com —
Authority: 120
I just read a concept developed from the review of Groundswell by Kevin Beatty discussing Customer Service 2.0. What Kevin writes…. Benefit # 1 – Customer Service 2.0 ( from a consumer’s prospective ) One of the most beneficial side effects of social media utilization is that it’s allowed everyone to ...2 weeks ago -
Forrester Groundswell Awards for 2009 — commonground Wins Supporting Award
Social Media Musings by Tom Humbarger —
Authority: 457
Forrester Research announced the winners of their 2009 Groundswell awards today at the Forrester Consumer Forum . The 13 winners in the 3rd annual contest were honored for “excellence in achieving business and organizational goals with social technology applications.” According to Josh Bernoff , senior ...5 weeks ago
