call centers

Welcome to the 'call centers' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'call centers'.

Latest blogosphere posts tagged “call centers”

• Delta Air Closing Two Centers Overseas and Bringing Jobs Back to US

  
  EmploymentSpectator — Authority: 134
  Delta Air Lines Inc . has announced a plan to close call centers in London and Montreal and bring those jobs back to the US in a move designed to improve efficiency.  Delta stopped using an additional call center in India in April of this year, citing customer complaints.  The company has not yet said where or when ...
  15 hours ago

• R&D bursts onto the Bangalore scene

  
  Recent White Papers, Webcasts and Case Studies - ZDNet — Authority: 454
  Not long ago the world pictured Bangalore as an outsourcing hub full of call center agents and paid-by-the-hour software workers. How that has changed. Years ago, when the world pictured Bangalore they imagined an outsourcing hub full of call center agents and paid-by-the-hour software workers. How that has ...
  1 day ago

• Three Major Differences Between a Retail Call Center and a Medical Center

  
  fresh healthy body — Authority: 156
  If you are a doctor then you have a responsibility to your patients.  Why pay for just an answering service when you could employ the services of a medical call center ?  What is the difference anyway?  Let’s consider four reasons why a medical center service is ideal for your setting. 1. Representatives ...
  1 week ago

• Shortcuts: When ‘Customer Service’ Seems Anything But

  
  NYT > Theater — Authority: 904
  Sometimes it is hard to remember that the person on the other end of the phone line is not the enemy, but staying calm can help.
  1 week ago

• AOL To Axe 1/3 Of Workers [AOL]

  
  Consumerist — Authority: 797
  Youve got pink slip ! AOL plans to reduce its workforce by a third as it prepares to be spun off from its ill-fated Time Warner marriage. Who will be left to " cancel the account? " [ AP ] (Photo: RogueSun Media )
  1 week ago

• The Three Silent Competitors of Philippine Call Centers

  
  Call Center Gal — Authority: 122
  Will Philippine BPO Industry remains to be the sunshine industry? I guess yes, for now. But since Vietnam, Malaysia and Sri Lanka have been silently working on advertising themselves as the next preffered BPO locations, then I guess it’s high time to look at where we’re at right now. According to this recent ...
  1 week ago

• Want To Make Money? Shape Up Your Voice Self-Service

  
  The Readerboard — Authority: 113
  OK contact center managers and execs, heres a winner of a tip to make money and not leave it on the table: clean up your automated voice a.k.a. IVR self-service and quit treating it as the back of the bus for all those 80 percent of non-elite customers who generate the 20 percent of revenues. Because if you dont ...
  1 week ago

• Success Stories

  
  Clean Slate — Authority: 495
  What are some unique ways Real Estate Professionals are using social media? They’re creating neighborhood groups, using Facebook in conjunction with traditional PR and call centers, and creating ‘nostalgia’ pages about the towns they grew up in- just to name a few! Watch here to learn how your business can ...
  1 week ago

• Call Centers, and IT / BPO companies in Iloilo

  
  ExploreIloilo.com — Authority: 133
  Iloilo is a major university city in the Philippines with 8 universities and 41 more tertiary institutions producing at least 17,000 competent college graduates every year. In fact, several global reports and surveys has placed Iloilo among the Business Process outsourcing (BPO) and Information Technology (IT) ...
  2 weeks ago

• Callbox Iloilo

  
  ExploreIloilo.com — Authority: 133
  Callbox Inc. is an industry award-winning full service sales and marketing firm that provides global market access via direct marketing, web marketing, sales support, database services, and advanced sales force management. Callbox provides targeted market access to leading industries such as software, information ...
  2 weeks ago

• Transcom Iloilo

  
  ExploreIloilo.com — Authority: 133
  Transcom is a leading global Business Processing Outsourcing (BPO) provider, delivering cost-effective solutions while optimising efficiency and quality for clients. Along with CRM and CMS solutions, Transcom also provides CRM consulting, translation and interpretation, and legal services. Transcom is regarded for its ...
  2 weeks ago

• ePLDT Ventus Iloilo

  
  ExploreIloilo.com — Authority: 133
  ePLDT Ventus offers a wide variety of customer interaction services to an impressive array of Fortune 500 customers in the U.S. With more than 7,000 employees, ePLDT Ventus has the experience and the resources to provide a wide variety of voice and non-voice services including inbound and outbound customer service, ...
  2 weeks ago

• Teletech Iloilo

  
  ExploreIloilo.com — Authority: 133
  TeleTech Holdings, Inc.  is a global business process outsourcing company that provides customer management, transaction-based processing, database marketing services, professional sales and eCommerce services. TeleTech offers a world of opportunities—literally. With approximately 80 service delivery centers in 17 ...
  2 weeks ago

• An Insider Look At Comcasts Customer Service Boot Camp [Comcast]

  
  Consumerist — Authority: 797
  Travel with Consumer Watch columnist Jon Yates of the Chicago Tribune to the training ground of our nations elite. The few, the powerless, and the often berated: Comcast customer service representatives . Yates sat in on a training class for new reps, sat in on many live calls, and shared the secrets of agents ...
  2 weeks ago

• 10 Confessions Of A Telemarketing Insider [Call Centers]

  
  Consumerist — Authority: 797
  Out of the shadows steps a dark figure, sporting wrinkled khakis, a retractable namebadge, and a headset dangling from his ear. Its the telermarketing insider, and hes going to confess to you how his industry really works and how you can resist and even fight back: From Reddit , spotted by Wisebread : "Ive ...
  2 weeks ago

• Sprint to reduce labor cost by at least $350 million – massive layoff expected

  
  Desinformado.com — Authority: 440
  Sprint today announced that the company will take actions in the fourth quarter of 2009 to reduce internal and external labor costs by at least $350 million on an annualized basis. The actions include the elimination of 2,000 to 2,500 positions within the company. The impact on geographic locations will vary, and many ...
  3 weeks ago

• 
  EPR Network Blog — Authority: 148
  
  3 weeks ago

• INTELLIGENT ROUTING: THE SOLUTION FOR DROPPED CALLS

  
  Electronic Retailer Blog — Authority: 104
  Now that the annual bloodbath known in direct marketing as “Red  October” is over, the usual conjecture regarding why results for DRTV have not been better ensues. One of the culprits that has surfaced in a big way is dropped calls. As difficult as it is to get the consumer  to pick up the telephone and call to ...
  3 weeks ago

• Why Treat Contact Center (and Other Service) Employees Well In Tough Times

  
  The Readerboard — Authority: 113
  Ask anyone who works in the service sector: contact centers , hospitality, retail, and transportation especially, the one thing besides lousy supervisors and managers that drives them up the wall and that is wild scheduling--days, times, even locations worked changed on a moments notice--resulting in fewer hours and ...
  3 weeks ago

• Students Windows 7 Wont Work, CSR Transfers Him To Vacuum Seller [Glitches]

  
  Consumerist — Authority: 797
  Chris is a student who bought Windows 7 through his university, then tried to install it to a new computer after his old one broke, but ran into problems. He called Microsoft customer service and ended up talking to Oreck Vacuums. He writes: After hours of failed attempts at activating Windows 7, I finally got ...
  4 weeks ago

Comments about call centers