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1 day agoIt’s not unusual for a recruitment process to take 60 to 90 days (even longer in some geographies) to find the right person to fill an open
12 days agoBefore hiring a call centre to do business with, there are several factors that an owner of a company must consider. When seeking the services
14 days agoContact Center Satisfaction Index reported that consumers believe they are getting better customer support. This is the third year the survey
24 days agoCall center agents in your company are responsible to handle all inquiries of your customers through the telephone, chat or mail.
26 days agoIs your call center looking to increase it’s management staff? Will you be hiring from outside the company or promoting from within?
29 days agoWhile this article by Allan Mackintosh was written some time ago, it does have valid advice for new managers taking on a team for the first time.
29 days agoTo add to the comments I posted a few days ago regarding the high turnover rate in call centers and some of the reasons cited, there is an
36 days agoCall Center Cafe and Call Center Best Practices bring you this article on increasing your Six Sigma scope by Tony Jacowski .
37 days agoDealing with complaints – You either love it or loathe it.Remember, complaints are FREE feedback on what your business is doing wrong.You
38 days agoSince contact centers increasingly are a company’s first line of contact with existing and prospective customers, choosing the right call
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