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Original Technorati articles tagged “call centres”
Waiting on the Phone Costs Public £136 Million a Year in UK
New data reveals that customers waste £136 million by being kept on hold whilst calling HMRCby cmimanagers / on Dec 18, 2012
Latest blogosphere posts tagged “call centres”
Mobile device intelligence provider Mobilethink launches smartphone & tablet picture/video guide service
MNOs can slash up to 30% off device-related customer care costs Mid-sized MNOs will see support costs cut by > €0.25m each year Press release these guides help call centre staff - fredericksen Mobile device intelligence provider Mobilethink of Denmark has announced a smartphone and tablet picture ...9 weeks ago
An analysis of how people behave while ringing call centres in the USA reveals sharp regional differences in standards of civility9 weeks ago
Customer services is arguable one of the most important aspects of running a successful business, this article tells how call centres improve customer services. In today’s competitive business world, customers are always demanding accurate, immediate and satisfying responses to their questions as well as timely ...10 weeks ago