contact center

Welcome to the 'contact center' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'contact center'.

Latest blogosphere posts tagged “contact center”

• Collaborating Cisco ICM with Nortel Symposium ACD

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 151
  Hello All, I am trying to integrate Nortel Symposium ACD with Cisco ICM and have successfully activated the PG and the PG communicates with the Meridian Link, HDX and RTD. I have configured all the components from the ICM side ( Peripheral, Service,DNIS,label et al). When i place a call (Say for example the ...
  1 day ago

• Will Avayas Nortel Acquisition be a Success?

  
  Communications and Technology Blog - Tehrani.com — Authority: 428
  Avaya recently completed its acquisition of Nortels assets and the most important question in the enterprise communications space for 2010 is what happens next. Avaya and Nortel were two of the industrys most dominant players and also fiercely competitive - will oil and water mix well? If so, the new combined ...
  1 day ago

• Agent Key and CC6.0

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 151
  Hi Everyone, Having issues with the Agent Key functionality with CS1000 and CC6. I have Supervisor set up with Keys 32 to 41 (KEM) as AGT keys. I have supervisor position ID set up in CC6 profile. I have correct supervisor and agent key assigned to agent in CC6 profile. When agent logs in, supervisor AGT key does ...
  1 day ago

• Realtime Report doesnt work

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 151
  I upgraded contact center from Symposium to CC6 and there was no error when restoring old database from SCCS to CCMS, but in Realtime Report I see only Agent Name, other info is incorrect. In Skillset column I see value "*UNKNOWN*", in IncallStatus column I see value "undefined" and Time column contains a random ...
  3 days ago

• Can Social Media Influence Sales? Just Ask Simon Cowell

  
  The Readerboard — Authority: 103
  If there is ever a demonstration that social media can make or break a product--and why enterprises should wrap tools and training with CRM strategies to effectively tap this new channel via their contact centers as presents to themselves-- then a recent U.K. Facebook-organized campaign to deny the debut single from ...
  3 days ago

• Plantronics Named Preferred Headset Provider for Avaya Unified …

  
  Technology News and Happenings - Techpresso.org — Authority: 151
  Plantronics Named Preferred Headset Provider for Avaya Unified Communications and Contact Center Solutions.
  3 days ago

• CALL CENTER AGENTS – World Pacific Contact Center Solutions

  
  Philippine Call Center Jobs — Authority: 149
  (TSRs & CSRs) for DECEMBER HIRING!! W/ OR W/O CALL CENTER EXPERIENCE (Taguig, Makati, Ortigas and Alabang) REQUIREMENTS: * Candidate must possess at least a Vocational Diploma, Bachelor’s/College Degree or at least completed 2nd year College in any field. * Fresh graduates/Entry level applicants are ...
  6 days ago

• AltiGen Max Communications Server Gets Microsoft Seal of Approval

  
  Unified Communications: Click to talk — Authority: 116
  AltiGen Communications has  successfully completed Microsoft’s Open Interoperability Program (OIP) for Office Communications Server 2007 R2, becoming the first company to offer both an all-in-one integrated contact center application, as well as a PSTN gateway for Microsoft OCS 2007.  In a press release, Niel ...
  1 week ago

• Target Admissions Support Center (TASC) Adds Russ Satterfield To Its Employee Roster as a Business Development Manager

  
  PR Friend Press Releases — Authority: 154
  Santa Ana, CA – December 14, 2009 – Target Admissions Support Center (TASC), a leading provider of contact center outsourcing solutions, announced that Russell Satterfield is joining the team as a Business Development Manager. Based in the Kansas City, MO office, he will be an integral part in developing a ...
  1 week ago

• Are Displays avail after cc 7.0 upgrade

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 151
  Will the Public displays still be available when we upgrade from Symp 5.0 to cc7.0 ? or do i need to export them and rebuild them ? Standard_Agent_Display Standard_Application_Display Standard_IVR_Display Standard_Nodal_M1_Display Standard_Route_Display Standard_Skillset_Display
  1 week ago

• Sprint Nextel Plans Adding 100 Workers To Its Customer Care Team

  
  Thaindian News — Authority: 727
  By Ranjan BhaduriDec.17, (THAINDIAN NEWS) Leading mobile service provider Sprint Nextel, based in Kansas has decided to add 100 jobs to its call center located in Hampton. The third biggest wireless network provider of the USA is arranging a number of job fairs to recruit 100 deserving candidates. This is good news ...
  1 week ago

• Thinking Twice About Loyalty Programs

  
  The Readerboard — Authority: 103
  Developing customer loyalty through card/membership programs is a good idea, in theory and for the meantime in practice. Yet is this a short-term gig, about as effective cash/gifts/other goodies-based performance incentives, with the same inherent flaw? Canadians (yes Im one) especially are big on loyalty cards. You ...
  1 week ago

• Resume Tips For Work At Home Call Center Consultant Jobs And Inbound Call Centers

  
  Business to Business b2b | Marketing | eCommerce | Telemarketing — Authority: 157
  With the increased climb of call center outsourcing jobs many individuals have found themselves asking whether they can get a work at home customer service call center job and How can they use their transferable skills to to a work at home call center job. The answer to these questions are two fold. Yes, ...
  1 week ago

• cc7 stand-alone servers

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 151
  Hi, In release 6 I only install co-resident systems. Now I had a request to install a stand-alone cc7 system. I have 3 servers dedicated for CCMS, CCMA and CCT. Im thinking of installing the software like this: • CCMS + LM • CCMA + SU + Security Framework • CCT Is such a config ok? In case I need CCMS & CCMA ...
  1 week ago

• If Only It Were That Simple (office humor)

  
  LOLFlux - Laugh out Loud — Authority: 157
  www.workingsolutions.com http Don’t you wish you could get things done in your office this easily? Here’s a funny commercial for one of the most powerful hosted contact center technology companies, WS iNet. ©2009 LOLFlux - Laugh out Loud . All Rights Reserved. .
  1 week ago

• Toolkit study guide

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 151
  Does any one have the study guide 920-175?
  1 week ago

• Staffing report ??

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 151
  Symposium 5.0 opt 81c 3.0 Ive run an Application Performance report for the past 30 days, i have the feilds and notice some large differences in abandoned rate and svc level % on certain days.. Is there a report i can run on staffing for those days to see how many different agents logged in that day and their ...
  2 weeks ago

• Ansafone Contact Centers Names Geoffrey C. Barlow – VP, Client Relations and Global Services

  
  PR Friend Press Releases — Authority: 154
  “Santa Ana, CA – December 7, 2009 – Ansafone Contact Centers, a leading provider of contact center outsourcing solutions, announced that Geoffrey C. Barlow has joined the company as VP of Client Relations and Global Services.  Based in Weston, CT, he will be an integral part in developing the strategic and ...
  2 weeks ago

• Contact Centers and Voice-to-Text = Happy Customers

  
  SpinVox Blog — Authority: 112
  We’ve all been there. Placed a call into a customer service number and put on hold for what seems an eternity and then transferred from agent to agent re-explaining the issue umpteen times only to be dropped during the last transfer. Frustration begins and we start the cycle again – or like many people we just ...
  3 weeks ago

• Terminated and Abandon Definitions

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 151
  Hopefully a simple question. I just ran a report on our helpdesk line for the 1st time ever. Heres the results for the last 9 months. Number of calls received: 7,759 Number of calls answered: 4,242 (54.77%) Number of calls terminated: 2,912 (37.53%) Number of calls Abandon: 603 (7.70%) What would be the ...
  3 weeks ago

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