contact center

Welcome to the 'contact center' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'contact center'.

Latest blogosphere posts tagged “contact center”

• CCMS Historical Report

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 150
  Hi, I generated a monthly report on both CDN Statistics and Application Performance. Just want to know why CDN Offered is greater than the Application Performance Offered? How it could happen? Benny
  15 hours ago

• CCMS error - Theres nothing in sybase

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 150
  Hi everyone Currently my CCMS work, agents can serve the call as normal, but in database we see no record, in historical there is nothing. In directly way to select data from sybase, the table for today (eCallByCallStat20090104) is empty. Pls help me to solve the trouble... Thanks a lot
  1 day ago

• Call logs on 1150E

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 150
  Hi, Is it possible to have call logs on the Call Center Agent Phone 1150E? They need to see the miss calls. ynneb
  2 days ago

• CCMS 6.0 Schedule Reports

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 150
  Hi, I cannot get the schedule reports working.Can anybody prvide me the procedure please. Happy New Year to ALL!!! ynneb
  2 days ago

• Setting Realistic Optimization Expectation

  
  Business to Business b2b | Marketing | eCommerce | Telemarketing — Authority: 164
  Typically times entrepreneurs get to the top of their monetary ropes, and wish a consultant to perform a probe engine optimization miracle within the hopes of saving their drowning business. So, let’s set the record straight on what SEO can and will not do for you. 1st, let me say I am a massive fan of seo – I ...
  4 days ago

• Unified Communications: Steroids for the Contact Center

  
  Unified Communications: Click to talk — Authority: 118
  Have you ever called a customer support contact center and found that the Level 1 support technician that answered the phone didn’t have the knowledge or experience to help you? That is rhetorical. If you have *ever* called a contact center, it is a virtual guarantee that this scenario has occurred to you. When ...
  5 days ago

• Symposium Express Call Centre

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 150
  Hello All, I have currently integrated Syposium Express Call Center ACD 4.0 with Cisco ICM 6.0 (Symposium PG is Active and Message passing beween ACD and Cisco happens.) Questions : 1. I have built a DNIS script using the Call Routing Explorer and my Master_Script is now active, but i am not able to edit the ...
  1 week ago

• SCCS real-time displays

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 150
  All of the sudden our real-time displays are timing out. We used to be able to leave them open for days and it wouldnt matter. Now they time out if you dont use them in so long. Is there a way to change this setting somewhere??
  1 week ago

• How will i know who disconnects the call

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 150
  Hi, I have cc6 installed.We have PRI installed connected to Telco as well.How will i know who disconnects the call?Is it the agent first ot the customer? How can i check this on cc6 or the pri? Happy New Year!!! Benny
  1 week ago

• CPU Usage 100%

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 150
  Hello, I have integrated Symposium ACD with Cisco ICM ( Configured a PG) and the PG was actively communicating with the RTD/Meridian HDX Links and was in a active state. Over the time ( 3 days) PG has become idle and logs say "Meridian Link actively refused connection on port 3000". - ICM side PBX Side - CPU is on ...
  1 week ago

• Collaborating Cisco ICM with Nortel Symposium ACD

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 150
  Hello All, I am trying to integrate Nortel Symposium ACD with Cisco ICM and have successfully activated the PG and the PG communicates with the Meridian Link, HDX and RTD. I have configured all the components from the ICM side ( Peripheral, Service,DNIS,label et al). When i place a call (Say for example the ...
  1 week ago

• Will Avayas Nortel Acquisition be a Success?

  
  Communications and Technology Blog - Tehrani.com — Authority: 484
  Avaya recently completed its acquisition of Nortels assets and the most important question in the enterprise communications space for 2010 is what happens next. Avaya and Nortel were two of the industrys most dominant players and also fiercely competitive - will oil and water mix well? If so, the new combined ...
  1 week ago

• Agent Key and CC6.0

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 150
  Hi Everyone, Having issues with the Agent Key functionality with CS1000 and CC6. I have Supervisor set up with Keys 32 to 41 (KEM) as AGT keys. I have supervisor position ID set up in CC6 profile. I have correct supervisor and agent key assigned to agent in CC6 profile. When agent logs in, supervisor AGT key does ...
  1 week ago

• Realtime Report doesnt work

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 150
  I upgraded contact center from Symposium to CC6 and there was no error when restoring old database from SCCS to CCMS, but in Realtime Report I see only Agent Name, other info is incorrect. In Skillset column I see value "*UNKNOWN*", in IncallStatus column I see value "undefined" and Time column contains a random ...
  2 weeks ago

• Can Social Media Influence Sales? Just Ask Simon Cowell

  
  The Readerboard — Authority: 103
  If there is ever a demonstration that social media can make or break a product--and why enterprises should wrap tools and training with CRM strategies to effectively tap this new channel via their contact centers as presents to themselves-- then a recent U.K. Facebook-organized campaign to deny the debut single from ...
  2 weeks ago

• Plantronics Named Preferred Headset Provider for Avaya Unified …

  
  Technology News and Happenings - Techpresso.org — Authority: 151
  Plantronics Named Preferred Headset Provider for Avaya Unified Communications and Contact Center Solutions.
  2 weeks ago

• CALL CENTER AGENTS – World Pacific Contact Center Solutions

  
  Philippine Call Center Jobs — Authority: 147
  (TSRs & CSRs) for DECEMBER HIRING!! W/ OR W/O CALL CENTER EXPERIENCE (Taguig, Makati, Ortigas and Alabang) REQUIREMENTS: * Candidate must possess at least a Vocational Diploma, Bachelor’s/College Degree or at least completed 2nd year College in any field. * Fresh graduates/Entry level applicants are ...
  2 weeks ago

• AltiGen Max Communications Server Gets Microsoft Seal of Approval

  
  Unified Communications: Click to talk — Authority: 118
  AltiGen Communications has  successfully completed Microsoft’s Open Interoperability Program (OIP) for Office Communications Server 2007 R2, becoming the first company to offer both an all-in-one integrated contact center application, as well as a PSTN gateway for Microsoft OCS 2007.  In a press release, Niel ...
  2 weeks ago

• Target Admissions Support Center (TASC) Adds Russ Satterfield To Its Employee Roster as a Business Development Manager

  
  PR Friend Press Releases — Authority: 153
  Santa Ana, CA – December 14, 2009 – Target Admissions Support Center (TASC), a leading provider of contact center outsourcing solutions, announced that Russell Satterfield is joining the team as a Business Development Manager. Based in the Kansas City, MO office, he will be an integral part in developing a ...
  2 weeks ago

• Are Displays avail after cc 7.0 upgrade

  
  PBX Info | Free PBX, PABX, IP PBX, VOIP and Telephone Information Resource Forum — Authority: 150
  Will the Public displays still be available when we upgrade from Symp 5.0 to cc7.0 ? or do i need to export them and rebuild them ? Standard_Agent_Display Standard_Application_Display Standard_IVR_Display Standard_Nodal_M1_Display Standard_Route_Display Standard_Skillset_Display
  2 weeks ago

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