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13 hours agoFrom a business standpoint, software as a service (SaaS) is all about operating vs. capital cost and rapid time-to-value. read more
18 hours agoA few blogs ago I wrote about the natural link between the contact center and unified communications. Unified Communications (UC) can empower
1 day agoAcaba de salir publicado este reportaje sobre los medios de comunicación especializados en contact center en la web de Teleacción , para
2 days agoThe branding may need a little work, but cloud-telephony pioneer IfByPhone has formally launched a slew of self-service and routing services
2 days agoAnd the shake out in Unified Communications (UC) continues! In the early days of UC Siemens worked closely with Microsoft. This was in
2 days agoThe advancing and growing Business Process Outsourcing (BPO) industry in the Philippines provides the needed leverage to boost the Philippine
2 days agoI have started new research project to create accurate model for forecasting call volumes in call centers. Generally speaking call centers
3 days agoCustomer experience es la suma de todas las experiencias que tiene un cliente con un proveedor de bienes y servicios, mientras dura su relación
3 days agoWhat Twitter has but Yammer does not: great number of users and public access Success case study: Dell Outlet surpasses $2mil in
4 days agoTo help you better understand CallRex Agent Evaluation software, another video walk-through has been posted to Telrex's Web site.
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