contact centre

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Latest blogosphere posts tagged “contact centre”

 

• Contact center leaders focus on the INTELLIGENCE layer for business optimization

  
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  It’s bugging me. Next generation contact centers and SIP in the same sentence are almost meaningless. “Grow your contact centre on SIP”, as if it’s a panacea. It just supports the transport communications for voice, that’s it! It doesn’t even transport the voice itself, that’s happening on another part ...
  1 week ago

• 10 Best Cities to Retire in Canada 2013

  
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  I often write about how Canada ranks on a global scale in areas such as best countries to live , the  smartest countries , the  happiest countries , the   most peaceful countries , the  most sustainable countries , the  friendliest countries , the  most charitable countries , the  most prosperous countries , ...
  1 week ago

• Make Your Clients Feel Like Winners With Customer Service

  
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  Have you ever won anything from a raffle ? Was it a gift check for your next shopping spree ? Or a new car, perhaps? Never mind the amount; it simply made you feel like you’re on top of the world, right? Well, did you know that you can make you customers feel like a million bucks even if they don’t win ...
  1 week ago

• 3 Key Twitter Metrics to Understand for Stronger Nonprofit Fundraising and Engagement

  
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  An integral component of a nonprofit’s social media plan requires reviewing metrics and understanding analytics thereby facilitating modification to content that will better engage an organization’s community. As part of our Social Media series  for  nonprofit fundraising , I recently wrote about ...
  1 week ago

• 10 Top NGO from the Global Journal 100 Best List 2013

  
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  I regularly write about lists that relate to Miratel in some capacity. I often share rankings that reflect how our hometown (Toronto, Ontario or Canada) placed on global scales or I feature CSR business lists that rank companies for their environmental and social values as that is something Miratel holds dear. We ...
  1 week ago

• Reserving The Chef’s Special Can Be Good For Business

  
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  Do you usually make a grocery list before going for your weekly shopping run? Haven’t you noticed how much more organized life becomes with that list? Believe it or not, this is one of the best reasons why it is an excellent idea to open up that reservations call center service for your restaurant —especially ...
  1 week ago

• Blackbaud Index Shows Slight Decline in Nonprofit Fundraising

  
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  Many recent nonprofit fundraising  related reports and research help the industry decision-makers to better understand the evolving nature of our work. Examples of these reports include the 2013 eNonprofit Benchmarks Study ,  Digital Persuasion, How Social Media Motivates Action and Drives Support for Causes ...
  2 weeks ago

• Meatless Monday with Genovese-style Pappardelle

  
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  Welcome (back) to the Miratel  blog and thank you for joining us for another Meatless Monday  recipe share. Did you know that producing 1lb of beef uses as much water as taking 60 showers and as much fuel as driving a call 32 miles? That is why Miratel took the Meatless Monday pledge to support reducing meat ...
  2 weeks ago

• 10 Best Cities for New Immigrants in Canada 2013

  
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  I find it interesting to see how Canada measures up in global rankings and I’ve covered this topic in blog posts such as best countries to live , the  smartest countries , the  happiest countries , the   most peaceful countries , the  most sustainable countries , the  friendliest countries , the  most ...
  2 weeks ago

• Little Details Go A Long Way In The Customer Care World

  
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  How fast do you pick up that telephone? How quickly do you respond to emails? Do you answer the phone with a smile? Do you reply to a Facebook post or a tweet? If you think we’re being a bit “finicky” by asking such trivial questions, think twice and think again. It is these seemingly little details that ...
  2 weeks ago

• Top Social Media Sites by Market Share for March 2013

  
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  As social media platforms and usage continues to evolve, nonprofits are meeting the demand by increasing their presence on platforms to engage supports and grow their online communities. As part of our Social Media series  for nonprofit fundraising , we have written extensively about powerhouse platforms like ...
  2 weeks ago

• 10 Best Cities to Live in Canada 2013

  
  — Authority:
  Often I write about reports that illustrate how Canada measures up globally. I’ve covered how Canada ranked in posts such as the best countries to live , the  smartest countries , the  happiest countries , the   most peaceful countries , the  most sustainable countries , the  friendliest countries , the  ...
  2 weeks ago

• Social Media Study Reveals Nonprofit Fundraising Supporter Motivation & Behaviour

  
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  As part of our Social Media series  for nonprofit fundraising , I have featured many social media reports that provide insight into popular platforms and strategies on how to grow communities and optimize engagement. Most recent reports have included the 2013 Nonprofit Communications Trends Report  and the ...
  3 weeks ago

• Meatless Monday with Curried Couscous with Broccoli and Feta

  
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  Hello and welcome (back) for another Meatless Monday  recipe share. Miratel  supports Meatless Monday as it encourages eliminating meat from your diet one day per week to preserve the health of our planet (and ourselves!). We consider our support of this great movement part of our CSR business  strategies as ...
  3 weeks ago

• Did You Know That Not Picking Up Is Bad Customer Service?

  
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  So there you are, enjoying an exciting basketball game. It’s the finals, with your favorite team up against their staunchest rival; it’s crunch time—the last ten seconds with the score tied. Suddenly, the cable single goes kaput! Out of sheer anger and frustration, you quickly dial your cable operator’s ...
  3 weeks ago

• 10 Top Companies from the CR Magazine 2013 100 Best Corporate Citizens List

  
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  CSR business  initiatives and values are a priority to Miratel but we are still always happy to share the good work done by other corporations as well. In the past we’ve explored this topic in blog posts like the 50 Best Corporate Citizens in Canada 2012 , the  30 Top Green Organizations in Canada According to ...
  3 weeks ago

• 4 Winners from the 2013 DoGooder Video Awards for Nonprofits

  
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  Recently I wrote a review of 5 Top 2012 Nonprofit Videos From YouTube and the Lessons Learned From Them  as part of our Social Media Series  benefiting nonprofit fundraising  and engagement.  These videos made the top 5 exclusively on number of views and while they were very popular there were good and bad ...
  3 weeks ago

• How to obtain Customer Service Excellence certification as a private sector company

  
  Call Centre Helper — Authority: 143
  If, like us at Call Centre Helper, you thought that the Customer Service Excellence (CSE) award was just for public sector organisations, you’d be mistaken. We asked Matt Phil Carver to look at how a private sector company can obtain this award. If you look down the list of organisations that currently hold the ...
  3 weeks ago

• 10 Top Countries for Child Well-Being According to UNICEF Report

  
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  Frequently I highlight reports that illustrate how Canada measures up globally. I’ve covered how Canada ranked in posts such as the  best countries to live , the  smartest countries , the  happiest countries , the   most peaceful countries , the  most sustainable countries , the  friendliest countries , the  ...
  3 weeks ago

• Study Shows Stronger Results in Peer-to-Peer Nonprofit Fundraising Events

  
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  As spring is well underway so are many outdoor peer-to-peer nonprofit fundraising  events. Miratel recently signed-up and recruited a team to participate in the CN Tower Climb to raise funds for WWF (World Wildlife Fund) as we are a Workplace Champion within the WWF Living Planet @ Work Community. ...
  4 weeks ago

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