continuous improvement

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Original Technorati articles tagged “continuous improvement”

• in Business
  Managers Think They're Better Than They Are
  New research suggests that managers suffer from illusory superiority.
  by cmimanagers / on May 3, 2012

Latest blogosphere posts tagged “continuous improvement”

 

• Customer Service and Social Media

  
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  The Link Between Social Media and Customer Service Social networks are the new battleground for customer satisfaction . As a result of sites like Facebook, LinkedIn, Twitter and Pinterest, the customer experience is no longer isolated—it is communal. Companies now have to engage with the customer in the public ...
  1 week ago

• What’s Apple’s Secret for their Legendary IT Customer Service Training?

  
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  Apple is a company known for, among other things, attention to details. Steve Jobs had a reputation for being uncompromisingly particular about every part, interface, and material used in his products. When Apple stores first hit the scene in 2001, every element, true to form, was carefully orchestrated, including the ...
  1 week ago

• What’s Coming Next In The Cloud…

  
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  What’s Coming Next in the Cloud… When people think of cloud computing, two benefits usually spring to mind: an end to burdensome onsite system maintenance and the beginning of real-time, Web-based data access. But there’s a third set of advantages offered by today’s cloud innovators. Through a new ...
  1 week ago

• You constantly think about what is going on at work.

  
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  Try as we might, we are not always successful at separating work from our home life. Whether it is after hours emails, or simply being unable to clear your mind from job stressors, work can creep into everything you do. When work is challenging, as it might be during a big change, that overlap can cause problems.
  2 weeks ago

• Slow and Steady Wins the Race

  
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  This is a guest post by Antonio Ferraro Everybody wants quick wins and big results Most people want to make quick and easy changes that yield big results. Who doesn’t want something quicker, easier, and cheaper? We are no longer satisfied with mediocre results . Not that long ago we were content with dial-up ...
  2 weeks ago

• When Things Go Wrong, Don’t Forget the Core Principles of Customer Care

  
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  Recently, I had an experience whereby the principles of customer care sorely failed, and it reminded me that even when logistics break down, supplies fall short, and a company ends up short-staffed, companies need to remember that practicing customer service skills becomes even more important in these ...
  2 weeks ago

• Continuous Improvement: Feel the Change

  
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  Continuous improvement sounds great. Most companies have policies that state continuous improvement is what they seek. If we all actually did it, think how great our companies would be! The reality is that most people and companies do not continuously improve. I certainly don’t! There are many reasons that ...
  2 weeks ago

• A New Model for Manufacturing Innovation

  
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  The Austrian Economist Joseph Schumpeter argued that industries must incessantly revolutionize their economic structure from within. I interpret this statement to mean that manufacturers must continually strive to innovate with better or more effective processes in order to build new products. Many examples exist. ...
  2 weeks ago

• Customer Loyalty: Starring the Sales Team

  
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  When thinking about who in the organization has the biggest role in creating loyal customers , we typically think of the after-sale service and support teams. But the sales team has a critical role to play as well. In fact, recent research shows that of four drivers of customer loyalty (company and brand ...
  3 weeks ago

• How Coaches Can Help Leaders Become More Mindful

  
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  Coaches, working with leaders, can be a great catalyst for increasing their self-awareness, self-management and help bring a leadership style of calmness to the workplace. read more
  3 weeks ago

• Celebrate Customer Loyalty Month: Top 5 Customer Loyalty Tips

  
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  If you are in the business of customer service and customer support – take note: It’s Customer Loyalty Month . What does this mean? Well, for one thing, it’s a great time to take a personal and company-wide inventory of just how well you are treating and servicing your customers. How would you rate your ...
  3 weeks ago

• Architects Anonymous

  
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  As an architect observing and helping multiple teams build and maintain enterprise software, sometimes I think I am living in an alternate reality. I see systems fail on a nearly daily basis, teams under intense schedule pressure, a lack of awareness of basic developer quality practices, repeated failures of ...
  3 weeks ago

• How Can We Reduce Mistakes?

  
  Improve Your Management Skills! - The MTD Management Blog — Authority: 124
  There was a very interesting Horizon’s programme on BBC2 recently that discussed how surgeons have looked at other professionals who work under pressure to see how they have found ways to reduce their mistakes. When they studied the behaviour of people under pressure they discovered that we tend to focus too much ...
  3 weeks ago

• 2 Simple Steps to Improved Customer Loyalty

  
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  Weve heard it all before – it costs a business more money to acquire a new customer than it does to keep a current one. What separates your business apart from others? Better service and a better customer experience can contribute to greater customer loyalty . Is what makes your business different one of those ...
  4 weeks ago

• An Experiment in Learning, Agile & Lean Startup Style

  
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  I always have a backlog of non-fiction books to read. Given the amount of free time that I have every day, I am guessing that it may be years before I get through them. In fact, the rate at which books get added to my backlog probably exceeds my learning  velocity , creating an ever-increasing gap. It feels like ...
  4 weeks ago

• Does First Call Resolution Lead to Customer Loyalty?

  
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  It’s long been thought that first call resolution is one of the main drivers of customer satisfaction . SQM’s pioneering research found that for every 1% improvement in first call resolution (FCR), there’s a corresponding 1% increase in customer satisfaction. Studies done by Customer Relationship Metrics ...
  4 weeks ago

• Remove Inefficiencies from Your Network – Run Lean and Run Smart

  
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  There’s a reason why the martial arts are considered an art form and a way of life, rather than just another form of combat. Victory flows not from brute force, but from a laser-like focus on self-improvement, mental discipline and economy of movement. The martial arts emerged around 1000 BC, tools of Samurai ...
  4 weeks ago

• Winning @ Life

  
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  If you’re like me, you’re probably sick of hearing about how “gamification” is the next big thing. But if we think about it, the core concept is quite interesting: What if the reward of a check-in was not a “mayor” badge from the local coffee shop, but rather months or years added to your life? What if ...
  4 weeks ago

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