crisis communications

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Original Technorati articles tagged “crisis communications”

• in Advertising
  Crisis Communications
  How much is corporate reputation worth to the bottom line?
  by dswordsmith / on Oct 19, 2010
• in Business
  Avert “Crisis Communications” by Planning Ahead
  Respond to crisis by being truthful, timely and most of all, unemotional.
  by jeanneachille / on Apr 26, 2010
• in Business
  Tiger Woods' Public Relations Failures
  A case study on how not to handle a public relations crisis.
  by sageone73 / on Dec 12, 2009

Latest blogosphere posts tagged “crisis communications”

 

• First Book Chapter Published on Emergency Mgt Planning on Risks, Crises, and Social Media

  
  Karens Public Relations Blog — Authority: 408
  One of the activities academics are required to do along with teaching courses and providing service to the university / profession is to publish their research into various publications.  These publications can range from academic research journals within the discipline you are researching in (ex. Public Relations ...
  6 days ago

• Should corporate communicators rethink their role in a crisis?

  
  socialmediainfluence.com — Authority: 452
  In 2012, corporate communicators will continue to grapple with the impact of social media – especially in the realm of crisis communications. How can they tailor and adapt plans to take into account a rapidly changing world that expects them to provide information almost instantly? Neil Chapman tells us how. ...
  6 days ago

• UPDATE on social media and pr for 18 January 2012

  
  Karens Public Relations Blog — Authority: 408
  My friend Monica is in europe is recieving a fabulous reaction to our paper : "I have to say that the poster design was all the rage last night at the Works in Progress session. A lot of people pointed out how good ... and how different it was!" (I was second author). Congratulations Monica! Here is what I am ...
  1 week ago

• Penn State’s Crisis Communications Still Off-Key

  
  Mr. Media Training — Authority: 413
  Penn State University has been embroiled in a major reputational crisis since November, when allegations emerged that former assistant football coach Jerry Sandusky engaged in numerous acts of child rape. The past few days have brought the scandal back into the headlines for two reasons: First, former head coach Joe ...
  1 week ago

• 5 Tips for a Social Media Crisis

  
  HighTalk — Authority: 97
  You can take this to the bank: If you are a brand then you’ll experience a social media crisis. It’s inevitable. Look at it this way.  No brand in existence – not even the most popular and best-loved brands in the world – has ever avoided a negative phone call, a snarky email, a compliant [...]
  1 week ago

• Melting MoDOT’s Icy Mess

  
  The Vandiver Group Blog — Authority: 94
  Last Thursday, MoDOT went a long way toward calming angry drivers who were stuck in hours of traffic because of a mere half-inch of snow. Past storms have dropped much more snow on St. Louis and didn’t cause nearly as many problems. What went wrong this time? MoDOT’s Director Kevin Keith told the St. Louis ...
  1 week ago

• A 7-point checklist for crisis preparedness and management

  
  The Good, The Bad, The Spin — Authority: 94
  Crises, by definition , cannot always be predicted. Nevertheless, businesses and organizations can be prepared for unfortunate events, including attacks from consumers, product defects, and other crises that can damage a bottom line and personal reputations. Crisis planning is one way to mitigate damage during ...
  2 weeks ago

• NY Times Pays for Errant Email by Jonathan & Erik Bernstein

  
  Blog: Crisis Management — Authority: 97
  The New York Times thought it was sending an email to a few hundred people who had recently canceled subscriptions, offering them a 50 percent discount for 16 weeks to lure them back. Instead, Wednesday’s offer went to 8.6 million email addresses of people who had given them to the Times. That was the first ...
  2 weeks ago

• Shooting Leaves North Carolina Company Stammering

  
  Communicating Through a Crisis — Authority: 103
  Its sad enough that Fortune 500 companies are ill prepared to communicate through a crisis. But mom-and-pop businesses perhaps have the most to lose and are even less prepared. Take, for instance, McBride Lumber Company in Star, North Carolina. At 6 a.m. today, a former employee entered the business and shot four ...
  2 weeks ago

• Don’t Judge A Book By Its Controversy

  
  Tanner Friedman Blog — Authority: 100
  While at WWJ this week on behalf of a client, I became engaged with a reporter and producer considering a segment on the current controversy related to author Jodi Kantor’s new book, “The Obamas.” Specifically, I was asked about Michelle Obama’s CBS interview, in which she stated she was not an “angry black ...
  2 weeks ago

• Who’s Going To Speak For You During A Crisis?

  
  Mr. Media Training — Authority: 413
  Many companies have a crisis communications plan in place that identifies the spokespersons they will use during a crisis, usually managers or executives. That’s a good start, but it’s not enough. That’s because during a crisis, the most credible voice may not belong to you. After all, the public expects that ...
  2 weeks ago

• Don’t Judge A Book By Its Controversy

  
  Tanner Friedman Blog — Authority: 100
  While at WWJ yesterday on behalf of a client, I became engaged with a reporter and producer considering a segment on the current controversy related to author Jodi Kantor’s new book, “The Obamas.” Specifically, I was asked about Michelle Obama’s CBS interview, in which she stated she was not an “angry black ...
  2 weeks ago

• Can Apologies Be Funny? by Jonathan & Erik Bernstein

  
  Blog: Crisis Management — Authority: 97
  Going against convention boosts J&J’s brand reputation Apologies are supposed to be serious. If you’re joking, then you don’t really mean it, right? Johnson & Johnson, whose handling of the infamous 1982 Tylenol tampering murders and ensuing crisis management still stands as a “how-to” case study ...
  2 weeks ago

• How To Respond When Responding Is Illegal

  
  Mr. Media Training — Authority: 413
  You represent an organization with a vulnerable client base, say victims of domestic abuse or recovering addicts. As a matter of policy, you guarantee your clients confidentiality. But then one of your clients bashes you in the media. The client’s story is false. What should you do? If you respond to the specific ...
  2 weeks ago

• 5 tips for handling media interviews in a crisis

  
  Media Training Blog — Authority: 92
  1. Apologise and be honest Beginning with a straightforward apology defuses the hostile questions that may follow and suggests that you are not hiding anything. Being honest about the situation will reinforce your credibility. If you don’t give an honest apology from the start, the whole interview will be spent ...
  3 weeks ago

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