crisis management

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  • Baffled by Reputation Lately


    — Authority Authority:
    I have been trying to figure out why Jamie Dimon has not received as much reputation mud as youd expect considering the fiasco over the trading loss JPMorganChase recently revealed. I am also trying to figure out how Ina Drew, the chief investment officer who resigned over the debacle, managed to keep such a low ...
    3 days ago

  • Four Mistakes That Could Damage Your Online Reputation


    — Authority Authority:
    A few unprofessional missteps online could damage your reputation—and send customers straight to your competitor, here are 4 examples. 1. Putting a dilapidated ‘Face’ Forward- An abandoned website makes a bad website 2. Losing your cool with angry customers- No matter what, someone will always write vicious ...
    4 days ago

  • Yin and Yang of Twitter…Osi Umenyiora and NASCAR


    — Authority Authority:
    The endless debate rages on as to how and what twitter as a social platform can do for sport. We started the weekend with New York Giants defensive lineman Osi Umenyiora trying to use the medium to help Lawrence Taylor buy back his Super Bowl ring…provided Umenyiora found a million followers. Then we had NASCAR ...
    5 days ago

  • Did Jamie Dimon blow it?


    — Authority Authority:
    Did Jamie Dimon, the much vaunted and now disgraced CEO of JP Morgan Chase blow it in managing the $2bn trading bungle? Or, is this another situation of damned if you do, damned if you don’t? I’ve been fascinated to see the different takes on this crisis and varying analysis of Dimon’s performance. This ...
    5 days ago

  • 5 Good Reasons to Outsource Your PR


    — Authority Authority:
    We realize that a lot of companies like to keep their PR in-house. And there are good reasons for doing so. Some like the potential for cost containment. Others consider PR a subset, like social media, of the core marketing function. And some, particularly those with strong internal cultures, like to “own the ...
    6 days ago

  • Crisis Management and the Use of Social Media


    Social Media HQ Blog — Authority Authority: 94
    Social Media is a major part of our society and an effective way of communicating, especially during times of crisis. It can be a fast and easy tool for updating and handling the public’s questions, comments and concerns in an informal setting.  This tool can reach thousands of people around the world. Ideas can ...
    6 days ago

  • How You Can Cause a Crisis by Giving Someone the Finger by Jonathan & Erik Bernstein


    — Authority Authority:
    Quick slip leads to national crisis Sandwich specialist Arby’s is the latest to join the long list of fast food organizations to have served up various body parts to customers. By literally serving a 14-year-old a piece of an employee’s finger in a roast beef sandwich, one Michigan-area Arby’s kicked off a ...
    6 days ago

  • On Crisis Management


    — Authority Authority:
        Unexpected and disrupting circumstances happen in any business and if you are caught off guard, your business can suffer greatly from its effects. A company then needs to have an effective crisis management team to survive and turn its struggles around. It is important for the team to formulate the ...
    6 days ago

  • A window into a crisis communications drama: ABC’s Scandal & the portrayal a crisis communicator


    Karens Public Relations Blog — Authority Authority: 108
    One of the latest TV shows that has been a focus of conversation in the public relations community, especially in crisis communications, has been the ABC show “ Scandal .” Like the title of the show suggests, the main character is based on a crisis communicator who is skilled with handling various ...
    1 week ago

  • Social Pros 16 – Jay and Eric Strike Back


    — Authority Authority:
    This is Episode 16 of the Social Pros Podcast : Real People Doing Real Work in Social Media . This episode features special insights from hosts Jay Baer and Eric Boggs, Eric’s Social Media Stat of the week ( this week : social media users will tell an average of 53 people about their bad customer service ...
    1 week ago

  • Spirit Airlines feeling veteran’s outrage after denying refund to dying vet


    — Authority Authority:
    It sounds like a perfectly reasonable corporate policy. If you want to be able to get a refund on a flight you can’t take, you buy insurance. If you don’t buy insurance, you don’t get a refund. If you could, by begging and pleading and claiming special circumstance, there soon would be no takers for flight ...
    2 weeks ago

  • Horse Racing, Boxing Reach A Window Together…Again


    — Authority Authority:
    It is another test weekend for the star-crossed sports of horse racing and boxing, brought together to the stage in the form of the Kentucky Derby and Saturday’s Floyd Mayweather Jr.-Miguel Cotto fight on pay-per-view. In many ways it is not dissimilar from last May, when Manny Pacquaio’s win over Shane Mosley ...
    3 weeks ago

  • Social Media Crisis Management – The Starter’s Toolkit


    — Authority Authority:
    As a frequent reader of my blog, you’re aware of the explicit importance of protecting your company or organization with a social media crisis management plan. By now you know that: Social media crises are not prejudice – they can attack any company at any time, without warning. Without a response strategy, a ...
    3 weeks ago

  • Five tips from the Secret Service scandal


    — Authority Authority:
    How a management team prepares for and manages a crisis is what sets a great business apart from a mediocre one. Here are a few steps key to PR success in the face of disaster. One could argue the U.S. Department of Homeland Security has made every public relations mistake possible in mismanaging the recent  Secret ...
    3 weeks ago

  • Two books to commend: Jonathan Bernstein and Jim Moorhead


    — Authority Authority:
    I’m an avid reader (mostly history, science and faith, biography) and even once in a while pick up a book on crisis communication. Over the past couple of months I’ve read a couple of good ones. “The Instant Survivor” by Jim Moorhead and “Manager’s Guide to Crisis Management” by Jonathan Bernstein. ...
    3 weeks ago

  • How to Help Customers Keep Their Sanity Without Losing Yours


    — Authority Authority:
    The opening night of the 2012 Social Media Success Summit featured a power-packed session by Jeremiah Owyang and his research on how advanced companies use social media. One of the questions after his presentation asked how to handle the escalation process in social media that can turn frustrated customers into an ...
    3 weeks ago

  • "Natural" Causes Problems for Companies like P&G, J&J and Kelloggs


    — Authority Authority:
    This week, weve seen two consumer companies get called out for misleading consumers about the ingredients in their products.  Procter & Gamble was subject of calls to reformulate its Tide Free & Gentle (fragrance free) and Tide Original Scent because they included low levels of a 1,4 dioxane, a possible ...
    3 weeks ago

  • How Soon Should You Respond to a Social Media Crisis?


    — Authority Authority:
    It may seem like a no-brainer, but I still see organizations who find themselves under social media attack and wait hours and – gasp – even days to respond to the crisis. Although there’s an appropriate way to respond to a social media crisis, no time is too soon to get all the facts of the crisis straight and ...
    3 weeks ago

  • Is Reputation Management The New PR?


    Words of a Broken Mirror — Authority Authority: 91
    Tweet These days most businesses are handling a considerable number of their operations online. Many companies are finding that many of their commercial transactions are being handled online, much of their marketing campaigns are being waged online, and even many in-house operations are being pursued online. For ...
    3 weeks ago

  • How to Respond to a YouTube Attack


    — Authority Authority:
    Next in our “How to Respond” vlog series is YouTube! Strong YouTube attacks have been known to go viral in an extremely short amount of time (just take a look at Domino’s Pizza and United Breaks Guitars ), so it’s important that you take the proper measures to protect your company or organization from a ...
    3 weeks ago

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