customer experience
Tag details
Welcome to the 'customer experience' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'customer experience'.
Latest blogosphere posts tagged “customer experience”
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Book Review/Grooming, Gossip, and the Evolution of Language
The Global Human Capital Journal —
Authority: 91
Inside Human OS—The Roots of Facebook Behavior Revealed by Primate Professor Digital social networks give their members front row seats in many aspects of human dramas, but few companies or individuals have the understanding of human behavior to appreciate fully what they are seeing. Many executives of ...2 days ago -
7 Keys To Customer Experience In 2010, Part 2
Customer Experience Matters —
Authority: 414
Happy Holidays! In a previous post, I discussed an article that I wrote for the December issue of CRM Magazine. Here’s the full text from the article… Despite the economic difficulties in 2009, we’ve seen a significant up-tick in real customer experience efforts. What do I mean by real ? Efforts which ...2 days ago -
The Four Rs of Winning Businesses
Cooler Insights —
Authority: 103
Competing in a crowded marketplace requires the 4 Rs (Shinjuku courtesy of William Bullimore) What are the most important ingredients in any successful business? Is it the ability to stimulate Recognition deep, far and wide, penetrating into every household (or organisation) in the land? Is it the ability to ...3 days ago -
A Tale of Two Nurses: What Is Your Customer Service Choice?
Intrepid LLC —
Authority: 115
from east_lothain_museums on flickr A member of my family is preparing to have surgery next week. Thus, we are spending a lot of time in the hospital. So, as we prepare our businesses for 2010, I thought I’d share two stories of nurse interaction. They are different. Choose which approach you think is best for ...4 days ago -
UPS & FedEx at the Post Office?
Tony Dye —
Authority: 112
On several occasions, visiting the Liberty KY Post Office, Ive noticed UPS or FedEx trucks seemingly making deliveries. That seemed odd, so I asked about it. Sure enough, the Liberty Post Office actually works with the competitors! I dont know if this is true elsewhere, but it was a pleasant surprise. It ...4 days ago -
Paypal’s limited account and the hassle of getting it unblocked
Jananas —
Authority: 119
While I was in Thailand I adopted a dog. I had to pay for his crate and flight home and Paypal was the only timely option to pay for it. So I made an abnormally large payment, especially when compared to my normal eBay or etsy purchases, and my account was essentially blocked due to suspected fraud. Not unexpected on ...4 days ago -
Symbian-Guru’s Top 5
Symbian Blog —
Authority: 536
Rita from Symbian-Guru kindly let us reproduce a series of top 5s from 2009 Thanks Rita. We’ll run the top ten before the 31st I hope! Today the top 5 Symbian Uitilities. Symbian-Guru’s 2009 Top 5 Symbian Utilities By Dotsisx on December 17, 2009 In our December rundown of the Top 5 of everything that ...5 days ago -
6 Ways to Stop Your Customer Experience Going All Wrong.
Man with no Blog —
Authority: 106
Interestingly recently I had a very bad experience booking some accommodation. Out of anything that bad, can come some good. It seems that sometimes we are just loosing sight of the fact that customer (experience) service is in many cases more important than the products we are selling. So I have put together ...5 days ago -
Improving Browser/Player Integration
Symbian Blog —
Authority: 536
I wanted to start a discussion about the ways in which the browser and the player could be more closely integrated, so as to improve the overall streaming video experience for end-users. Here are some of the ideas that myself, YoSpace and Thomson Reuters came up with – please feel free to add to the list! ...6 days ago -
3D CSS FTW!
Icon-o-Cast a weblog and podcast by LUNAR > creativity that makes a difference. —
Authority: 103
Now that we can hack 3D in lowly web technology, what will happen to epics like Avatar and Fantastic Mr. Fox ?6 days ago -
AT&T Emergency Cell Service?
Tony Dye —
Authority: 112
I just read a Wall Street Journal article about AT&Ts preparations for handling potential weather related outages during snow storms. Near the end of the article, theres a mention AT&Ts storm preparations, which includes this interesting item: "-- Staging mobile cell sites and portable generators in safe ...6 days ago -
How to give the right customer experience every time
AmazingServiceGuy.com —
Authority: 131
We talk a lot about how important it is to give our customers the right experience. It’s extremely important. Because their experience becomes our brand and that determines their loyalty. The challenge with customer experience though is that everyone is different. So every customer wants a slightly different ...6 days ago -
The 4 Key Ingredients Of Great Organizations
Customer Experience Matters —
Authority: 414
I’m an avid student of business. One of my ongoing personal goals is to better understand what drives consistent success at large organizations. Over the years, I’ve read many great theories about how companies perform including Discipline of Market Leaders by Treacy and Wiersema, the 7-S framework ...6 days ago -
Caring: A Critical Factor in Business Success
Dan Blank: Publishing, Innovation & the Web —
Authority: 103
Image by John Flinchbaugh Today, I want to share four stories. Each has the same lesson: why CARING is a critical factor in business performance. For those working to transition media from print to a multi-media world, these lessons are more apt than they may at first appear. How often are you let down by a ...6 days ago -
Misleading Coupons Hurt Loyalty
Customer Experience Matters —
Authority: 414
My cousin went to Lord & Taylor expecting to use a 20% coupon. After finding a bathing suit that she wanted to buy, she went to checkout. The sales rep, however, said that the coupon did not work for her order. They called over the supervisor who insisted that the coupon could not be used for bathing suits. ...1 week ago -
Billions for Marketing, Trinkets on Customer Service
Michael Maoz —
Authority: 408
After four years of carrying around a mobile device that essentially lacks web access or a camera and has been scuffed, kicked and dropped hundreds of times, I upgraded. I use that term lightly, and as it turns out: ironically. I don’t have an iPhone or a Palm, but I won’t name either the device or the carrier, ...1 week ago -
Web Usability Case Study of Sauder.com
Spicy Web Designers —
Authority: 123
When my wife and I recently purchased a TV stand for our new house we did what most couples first do. We took a trip to the local department store (Sears, in our case) and walked around, tested out and looked at furniture. After we got our TV credenza home and I had spent the better part of an evening putting it ...1 week ago -
Infosys introduces Flypp mobile application platform
Gadget Reviews —
Authority: 159
As per the Infosys press release, Flypp from Infosys is a ‘Ready to Launch’ Application platform for mobile operators. It is an “operator-centric” platform that enables mobile operators to offer a bouquet of applications, including third party ones to its subscribers with a rich and engaging customer ...1 week ago -
Put customers before tasks
AmazingServiceGuy.com —
Authority: 131
by Kevin Stirtz Here is your Daily Dose of Amazing Service: Put customers before tasks And here are some additional thoughts on this topic… Most of us to focus on doing our jobs well. We should. And when others on our team do their jobs equally well, it can make life easier for the whole team. The ...1 week ago -
How “Social” is Your Bank?
The Relationship Economy...... —
Authority: 130
This entry is part 5 of 5 in the series Social Strategies The banking industry is missing out on a huge opportunity to transform itself from a transactional model to an engagement model. Banks make money on our deposits, our transactions and lending us money. The economic models for banks are old and ...1 week ago
