customer experience

Welcome to the 'customer experience' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'customer experience'.

Latest blogosphere posts tagged “customer experience”

• American Airlines Fails In Service Recovery

  
  Customer Experience Matters — Authority: 119
  Yesterday was a real “fun” day. When I arrived at the San Francisco airport at noon for my 1:40 flight, I was informed that the flight was delayed until 7:30 PM. After a few seconds it sunk in — I wasn’t going to make it home last night. The agent didn’t really answer my questions about what had ...
  1 day ago

• Focusing on the Core Customer Experience

  
  The NMS Blog — Authority: 148
  Kevin ErtellVice President, Retail StrategyForeSee ResultsSource:Focusing on the Core Customer ExperienceFocusing on the Core Customer ExperienceShare and Enjoy: Focusing on the Core Customer Experience
  1 day ago

• Don’t leave your customers wondering

  
  AmazingServiceGuy.com — Authority: 130
  by Kevin Stirtz Here is your Daily Dose of Amazing Service: Don’t leave your customers wondering And here are some additional thoughts on this topic… When you leave your customers with unanswered questions, you are not doing your job. You are not helping them get what they came for. When you leave customers ...
  2 days ago

• Win an iPod Touch with Internet Retailing and Adobe Scene7

  
  InternetRetailing.net - Internet Retailing — Authority: 475
  Adobe is once again seeking out the online trends that will drive the next twelve months in online retail, and would like you to take part in its Customer Experience in the New Decade survey . Adobe Scene7 wants to know what rich media, social media, mobile and personalisation features and tactics you are using — ...
  2 days ago

• Sales force automation provides no competitive advantage.

  
  Michael Maoz — Authority: 112
  Watching the fortunes of the Fortune 500 gyrate in the chaotic machinations of world trade, you have to wonder if there is any advantage to investing in only one leg of a customer strategy. The biggest names in software have been touting sales force automation (SFA) applications for years, and one of the fastest ...
  2 days ago

• The Cult of the Customer

  
  Your Source for Providing a Better Customer Service and Customer Support Experience — Authority: 116
  White Paper - The Cult of the Customer The customer experience has never been more important than it is in today’s service environment. Customer service is driven by the customer experience and the people inside a company provide that experience – whatever employees experience on the ‘inside’ is similar to ...
  3 days ago

• Driving relevancy in customer communication

  
  Customer World — Authority: 100
  CMO council has come-up with an interesting report that many marketers have faced as consumers themselves - irrelevant communication!   Many of these marketers talk about it but do nothing about it for their own brands or products. Here are some startling facts to think about: While 64 percent of consumers say ...
  3 days ago

• See things from your customer’s view

  
  AmazingServiceGuy.com — Authority: 130
  Here is your Daily Dose of Amazing Service: See things from your customer’s view And here are some additional thoughts on this topic… Every Saturday a bunch of us have breakfast at a local restaurant. We always ask for separate checks. This makes it easier when we pay. And, unless we have our regular server, ...
  4 days ago

• Say What You Mean and Mean What You Say

  
  Sazbean — Authority: 133
  If you’re going to make some sort of guarantee or have a marketing message, it’s very important that you say what you mean (and vice versa).  When consumers go out of their way to pick your brand based on your message, you want to make sure that they get what they think they’re getting.  If a customer thinks ...
  4 days ago

• The Economics of Customer Service Excellence

  
  Ragsdales Eye on Service — Authority: 107
  I’m preparing for tomorrow’s Webcast, “The Economics of Customer Service Excellence: Critical Improvements for Tier 1 and First Contact Resolution,” and wanted to share some of the data I’ve come across in my research.  Obviously in a down economy (and for all the talk about recovery I’ve yet to hear any ...
  4 days ago

• What does great customer service mean to you?

  
  Lawline.com Blog — Authority: 428
  You make plans for dinner at a well-known restaurant, set the reservation, show up on time, and then somehow end up waiting an extra half hour before you actually sit. Then, it takes an additional fifteen minutes before you receive your first drink. Ordering the meal takes equally as wrong, and don’t even think ...
  4 days ago

• Turn Up the Volume on Customer Listening

  
  Think customers: The 1to1 Blog — Authority: 425
  On Monday my colleague Elizabeth Glagowski blogged about a readers negative experience with Subway. A reader shared with her how she recently emailed Subway to suggest that the company put the tuna sandwich back on the $5 menu. Instead of accepting the customers feedback, passing it along to the product development ...
  4 days ago

• "Confirmation Bias" and Brand Loyalty

  
  Canadian Marketing Blog - Canadian Marketing Association — Authority: 420
  Our minds hate change. Several studies have shown that people are twice as likely to seek information that confirms their beliefs than they are to consider evidence that contradicts them. This "confirmation bias" can influence how consumers and marketers make decisions. Henry Ford famously said, "If I had asked my ...
  4 days ago

• Bad hummus + Twitter = Free lunch

  
  RMM — Authority: 416
  Leon , the chain of rather charming fast food eateries serving up tasty things for Londoners’ lunches has a branch at the Bluefin Building not more than 5 minutes walk from RMM towers. Naturally I frequent it on a semi-regular basis (heck, that’s a lie, we have their menu pinned up on our notice board…). Anyhoo, ...
  4 days ago

• Costco, Newark, and NC On Leadership

  
  Customer Experience Matters — Authority: 119
  Before getting on my flight to Madrid, I picked up U.S. News & World Report. It’s not my typical in-flight reading, but the topic caught my attention: America’s Best Leaders 2009 . Here were a few of the highlights from the issue: Jim Sinegal , CEO of Costco, shared his view on employee engagement: “ ...
  4 days ago

• Participate In Forrester’s Q4 2009 Survey

  
  Customer Experience Matters — Authority: 119
  Please consider taking Forrester’s annual survey on customer experience strategy and spending . It should only take you about 10-15 minutes and we will send you a copy of the analysis that comes from the survey. Thank you!
  4 days ago

• DDI Video Report on JCPenney Manhattan

  
  Inside The Aisle — Authority: 110
  Display & Design Ideas  magazine visited JCPenney’s new Manhattan mall store in Times Square.  We’ve covered the store here before which drew quite a bit of attention for invading Macy’s territory. It’s opening in this particular location was perceived as a sign of the times and consumer desire ...
  5 days ago

• Homogeneous Innovation

  
  shmula — Authority: 107
  Things are all too familiar. That’s good and bad. It’s good if the service or product meets my basic needs and is memory-neutral: that is, the interaction results in neither good memory or bad memory.  It just is and I don’t care. It’s not good if I come away from the experience thinking “I could have ...
  5 days ago

• 4 Customer Centric Culture Building Blocks

  
  Customer Experience Optimization — Authority: 100
  It’s popular to tout customer-centricity, yet it’s very difficult to consistently demonstrate. The word centric means having a specific thing as the focus of attention and efforts. Customer-centric means that concerns other than the customer’s well-being are in the background while the customer stays in the ...
  6 days ago

• Coffee Talk

  
  Canadian Marketing Blog - Canadian Marketing Association — Authority: 420
  Now that the recession is officially over (well maybe not officially over but certainly a marked improvement compared to this time last year) it’s time to refocus, regroup and engage your team. That’s right, engage your team. Why? So they in turn can engage your customers. According to Gallup, organizations that ...
  6 days ago

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