customer conversation

Welcome to the 'customer conversation' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'customer conversation'.

Latest blogosphere posts tagged “customer conversation”

• Customer Contributions Build Preference

  
  Conversation Agent — Authority: 565
  During our conversation at the Inbound Marketing Summit , we talked about writing engaging content for the next web and the socializing of information . One of the slides in my deck visualized the customer contribution part of content, which we said gives you permission to connect . I stack ranked the ideas in ...
  1 week ago

• 21 Secrets Your Customer Service Reps Would Never Share (until now)

  
  Conversation Agent — Authority: 565
  Being constantly in contact with people who call or write because they have a problem can be a stressful job. When I gave customer service reps the chance to speak up about their experiences, they talked without inhibitions. Customer conversations can highlight funny moments - and embarrassing ones. Here’s the ...
  2 weeks ago

• NACCM 2009: Two-Way Invention: Co-generating New Products and Services with Your Customers Through Ongoing Dialogues Online

  
  Front End of Innovation — Authority: 126
  Heres an interesting post on customer-driven innovation from our live coverage at the NACCM event in Phoenix. Make sure to subscribe to their feed if you havent yet already to receive live updates. In today’s presentation, Sami Hero, Vice President of Global Web Strategy at LexisNexis shared his company’s ...
  2 weeks ago

• Twitter, Customer Service, and Good Brand Management

  
  Conversation Agent — Authority: 565
  If monitoring conversations and knowing what youre listening for is the first ingredient in good online best practices, knowing when and how to respond is much more than good etiquette . Its become an integral aspect of brand management and can mean the difference between a flop - or worse, a crisis - and a ...
  3 weeks ago

• A Story, not *the* Story

  
  Conversation Agent — Authority: 565
  You know how it is, the context in which you operate influences how you act, or more precisely re-enact stories . So, for example, if youre working in a very process-driven environment, you learn to put process above all else - including the creativity necessary to connect your customers and help them tell their ...
  4 weeks ago

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