customer experience

Welcome to the 'customer experience' tag page at Technorati. This page features content from the farthest reaches of the Blogosphere that authors have "tagged" with 'customer experience'.

Latest blogosphere posts tagged “customer experience”

• Claude Lévi-Strauss: The Bricoleur and the Engineer on Twitter.

  
  Michael Maoz — Authority: 106
  There we have it – Claude Lévi-Strauss passes into history. The man who interpreted myths was himself almost of the stature of myth. I hadn’t thought of him for 30 years and suddenly the newspapers are temporarily aflutter with news of his passing. As I read through the summaries of his works I wondered what ...
  2 hours ago

• Digital Media Platforms Create Lift

  
  Inside The Aisle — Authority: 106
  Last week, AdAge’s 3-minute video segment featured a story on a new digital out of home network called Wall Street Journal Office Network.  The company, headed by CEO, Jim Harris, operates a network of LCD screens mounted in office building lobbies throughout the country. The screens stream news from the Wall ...
  6 hours ago

• 5 easy ways to improve customer service today

  
  AmazingServiceGuy.com — Authority: 130
  There are many ways any business can (and should) improve customer service. Here are a couple that stand out and can be done without spending a ton of money. 1. Make service a priority This means your reason for being in business is to help your customers. So everything you do needs to be held up against this ...
  7 hours ago

• Inside Ritz-Carlton’s Customer-Centric Culture

  
  Customer Experience Matters — Authority: 415
  I just read an interesting interview in Forbes with Simon Cooper , president of the Ritz-Carlton, who provides some insight into Ritz-Carlton’s customer-centric culture. Here are some of Cooper’s remarks: We focus on three fundamentals . First, location–making sure we get absolutely the best location. ...
  17 hours ago

• Measuring Customer Experience to Improve Customer Satisfaction Webinar

  
  Free Webinar News — Authority: 135
  Fredrik Abildtrup is having a webinar on ‘Measuring the Customer Experience Live to Improve Customer Satisfaction’. According to Fredrik, this webinar will teach how measuring customer satisfaction live can help in improving customer experience, increase loyalty and improve customer loyalty. As per Fredrik, the ...
  21 hours ago

• I want a better bank, not a new best friend

  
  Life In The Fast Lane — Authority: 91
  There was an interesting article in the Herald on Saturday: Banks: your new best friend Apparently, there has been as been a loss of customer trust in the big banks. In order to win it back, the big banks are engaged in do-good programmes to get more involved in the community, and remind people of their ...
  1 day ago

• Let your customer lead

  
  AmazingServiceGuy.com — Authority: 130
  Here is your Daily Dose of Amazing Service: Let your customer lead And here are some additional thoughts on this topic… I can’t seem to sit down in a restaurant anymore without being offered something I have no interest in. Take sweet tea for example. Everywhere I go a server offers me sweet tea. Yet I ...
  3 days ago

• Xoco

  
  Tamale Chica Chronicles — Authority: 116
  Continuing my birthday celebration, now entering the 3rd week, Senorita Nancia, el madre de Toddrico, came into our fine state of Illinois and the land of Metergate for our get together. We dined at Topolobampo that last time she came in, so today our first stop was Xoco. When you first walk into Xoco, you basically ...
  3 days ago

• Customer Service Lessons (Ahem) From Delta!

  
  Intrepid LLC — Authority: 116
  Last nights Delta cattle car... OK. So I flew on an airline today. So yes, it is no surprise that this is a post about customer service. I had to fly to Las Vegas to do a little business and attend a wedding. Living in Atlanta, I flew Delta. So, greetings from seat 35A. And my seatmate says hello too. (Delta ...
  3 days ago

• Watch This...

  
  Canadian Marketing Blog - Canadian Marketing Association — Authority: 119
  http://www.youtube.com/watch?v=sIFYPQjYhv8 Are you in?
  4 days ago

• The 8 Signs Of Executive Commitment

  
  Customer Experience Matters — Authority: 415
  I’ve been helping several executive teams chart their customer experience journeys . The work typically centers around strategy, culture, organization, processes, and leadership. So I am almost always discussing the role of the executive team; which is a critical component of the journey. Since customer ...
  4 days ago

• Match brand values with human values

  
  The Bank Channel — Authority: 108
  Ive talked a lot in the past about creating human connections (by being respectful, contextual and simple), and of course when you create a brand, it too needs to create strong connections with your employees and customers. What are the brand values your business tries to live by - are they things we can relate to ...
  4 days ago

• Forresters Jonathan Browne: Assumption Personas (Handle With Care)

  
  Think customers: The 1to1 Blog — Authority: 425
  About 10 years ago, when Forrester was writing some of our early research on effective Web design, we noticed a pattern among leading companies. They told us they were finding it very helpful to use design personas -- models of customers based on qualitative research into real customers, but presented as vivid stories ...
  4 days ago

• Your Worst Experience With a Customer

  
  BCBUSINESS RSS Feed — Authority: 130
  BCBusiness Stories to make you hope the customer is not really always right. read more
  5 days ago

• How to Tell Anyone Anything Part 4 – Discussing the Issue

  
  Your Source for Providing a Better Customer Service and Customer Support Experience — Authority: 115
  How to Tell Anyone Anything - Discussing the Issue If you have been following this blog series faithfully, you have seen the first steps in painlessly having difficult discussions with your staff: starting in a safe place, asking good questions, and acknowledging people. Now, in this final installment, we get to the ...
  5 days ago

• Meeting the needs of remote and mobile workers

  
  Ragsdales Eye on Service — Authority: 113
  I am preparing for tomorrow’s webcast, “Developing a Support Strategy that Embraces Change in Today’s Increasingly Remote Workforce,” and though we don’t have a tremendous amount of data on the topic–YET–in the TSIA benchmark, I have found lots of interesting data from the US Department of Labor and ...
  5 days ago

• Don’t Underestimate the Small Things

  
  Matchstic Blog — Authority: 124
  Whether we admit it or not, there are certain aspects of a brand that are much sexier than others. Developing a very engaging and interactive website is a lot of fun and cool to show off. Designing really cool package that will be seen every day can bring a lot of pride both to the one designing as well as the client. ...
  5 days ago

• UI Concept: San Francisco

  
  Symbian Blog — Authority: 590
  Lee Williams included a 50-second video in his keynote last Tuesday at SEE that I’d like to share here. The video is an  artist’s concept for what a future Symbian UI might be, and we had a lot of fun making it. In this video we demonstrate the following features: Kinetic scrolling (in Symbian^2) ...
  5 days ago

• Is Your Store Smiling?

  
  David Young | Branding Blog - Marketing Advice and Advertising Strategy for Small Business Owners — Authority: 108
  As a postscript to Mondays post on Sniffing for Market Share , it occurred to me that one more thing you could do when you evaluate the look (sight) of your business is to watch for smiles. Thats right...smiles. Rolex has always required dealers to display their watches with the hands showing 10:10 because it ...
  5 days ago

• Surprise – The Secret to Exceeding Expectations

  
  Masterful Marketing — Authority: 103
  We just returned from our vacation in Aruba. We’ve been there many times and own a timeshare at the Marriott Surf Club. We go to just get away and relax – no site seeing, no golf – just reading, sunning, swimming and oh, yes a bit of gambling at night for entertainment. Of course, no great trip would be ...
  6 days ago

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